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IT Support Specialist

Reports To: Product Support, Operations & IT Support Manager

Position Summary

Client is seeking a proactive and customer-focused IT Support Specialist to join our growing technology team. This role is ideal for a hands-on IT professional who enjoys solving technical challenges, supporting end users, and contributing to business-critical technology initiatives.

As Client continues its digital transformation journey, this position will play a key role in supporting modern technology platforms, business applications, and enterprise systems across our U.S. operations. The IT Support Specialist will serve as a trusted partner to employees, providing technical support, maintaining IT infrastructure, and helping drive successful adoption of new technologies and processes.

Working closely with both local stakeholders and Corporate IT teams, you will contribute to system implementations, application enhancements, and continuous improvement initiatives while ensuring a seamless user experience across the organization.

The ideal candidate is a collaborative problem-solver who thrives in a fast-paced environment, delivers exceptional customer service, and is eager to grow their technical expertise while supporting strategic business objectives.

Key Responsibilities

End-User Support & Technical Services

• Provide Tier 1 and Tier 2 technical support for desktops, laptops, mobile devices, printers, and peripheral equipment.
• Diagnose and resolve issues related to Windows operating systems, Microsoft 365, networking, and business applications.
• Manage and prioritize support requests through the IT ticketing system, ensuring timely resolution and communication.
• Install, configure, maintain, and upgrade hardware and software solutions.
• Support onboarding and offboarding activities, including device setup, user provisioning, and access management.

Systems Administration

• Administer and maintain user accounts, permissions, and access controls within Active Directory, Azure AD, and related identity management platforms.
• Support device deployment, configuration, and lifecycle management using Microsoft Intune or similar endpoint management solutions.
• Maintain accurate IT documentation, knowledge base content, asset inventories, and operational procedures.
• Assist with IT asset procurement, inventory management, and technology lifecycle planning.

Business Applications Support (ERP & CRM)

• Provide day-to-day support for ERP and CRM platforms, including user access, workflows, troubleshooting, and system navigation.
• Investigate and resolve application-related issues, data discrepancies, and process interruptions.
• Coordinate with internal subject matter experts, Corporate IT teams, and external vendors when escalation is required.
• Participate in system testing, upgrades, enhancements, and new feature deployments.
• Assist with user acceptance testing (UAT) and change management activities.

Data & Reporting Support

• Extract, validate, and analyze data using available reporting and business intelligence tools.
• Develop and maintain operational reports supporting sales, inventory, finance, and business operations.
• Assist business teams with data validation, cleansing, reconciliation, and process improvement initiatives.
• Support reporting requirements and contribute to data-driven decision-making efforts.

Collaboration & Customer Experience

• Deliver professional, responsive, and user-focused technical support to employees across all levels of the organization.
• Provide guidance and informal training on technology tools, systems, and best practices.
• Partner with cross-functional teams to identify opportunities for process improvements and technology optimization.
• Act as a liaison between Corporate IT and U.S.-based business units to ensure alignment, communication, and successful execution of technology initiatives.

Qualifications

Required

• 2+ years of experience in IT support, help desk, service desk, or desktop support environments.
• Strong troubleshooting and problem-solving skills across hardware, operating systems, networking, and business applications.
• Experience working with IT ticketing systems and service management processes.
• Excellent interpersonal, communication, and customer service skills.
• Ability to manage multiple priorities in a dynamic, fast-paced environment.

Preferred

• Experience supporting ERP platforms such as Microsoft Dynamics, SAP, or similar enterprise systems.
• Experience supporting CRM solutions such as Microsoft Dynamics 365, Salesforce, or comparable platforms.
• Working knowledge of reporting and analytics tools, including SQL, Power BI, and advanced Microsoft Excel functionality.
• Understanding of business processes within finance, supply chain, operations, manufacturing, or sales environments.
• Familiarity with ITIL service management principles and best practices.
• Experience with Microsoft Active Directory, Azure AD, Intune, and endpoint management technologies.

Education & Experience

• Associate degree in Information Technology, Computer Science, or a related field; or
• 3–5 years of equivalent professional experience in IT support, systems administration, or a related technology role; or
• An equivalent combination of education, certifications, and relevant work experience.

Why Join Client?

This is an opportunity to make a meaningful impact within an organization undergoing significant technology modernization and business transformation. You'll gain exposure to enterprise applications, infrastructure, and digital initiatives while collaborating with teams across the organization to deliver innovative solutions that drive business success.

Saige Partners, one of the fastest growing technology and talent companies in the Midwest, believes in people with a passion to help them succeed. We are in the business of helping professionals Build Careers, Not Jobs. Saige Partners believes employees are the most valuable asset to building a thriving and successful company culture, which is why we offer a benefit package and convenient weekly payment solutions that helps our employees stay healthy and maintain a positive work/life balance. Contact us to learn more about the opportunity below or check out other opportunities at https://careers.saigepartners.com/.