IT Support Specialist - All Locations

Position Summary:

Provides frontline technical support for clinical and administrative staff within Park DuValle Community Health Center.  This role ensures the reliable operation of hardware, software, network systems, and electronic health record platforms critical to delivering patient-centered care.  The specialist works in a HIPAA-regulated environment, maintaining system security, data integrity, and compliance with healthcare standards.

Position Responsibilities:

Technical Support

• Respond to help desk tickets and support requests from end-users, providing timely and effective resolution to technical issues.
• Troubleshoot hardware and software problems on desktops, laptops, printers, and other IT equipment.
• Install, configure, and maintain computer systems and peripherals, including operating systems and software applications.
• Ensure electronic health record systems remain operational during clinic hours to minimize disruptions to patient care.
• Support on-site users across multiple clinic locations.

Systems Administration

• Assist the IT Manager with system administration tasks, including user account management, software updates, and security configurations.
• Monitor system performance and conduct routine maintenance to ensure optimal operation of IT infrastructure.
• Participate in technology projects and initiatives, providing technical expertise and support as needed.

User Training and Documentation

• Assist end-users with basic IT tasks, such as setting up email accounts, accessing network resources, and using business applications.
• Develop and maintain user documentation and training materials to help staff navigate IT systems and procedures.
• Conduct training sessions and workshops to promote IT literacy and best practices among staff members.

Inventory Management

• Maintain an inventory of IT assets, including hardware, software licenses, and peripherals.
• Track equipment assignments and replacements, ensuring that all assets are accounted for and properly maintained.
• Assist with procurement and vendor management activities, coordinating purchases and service agreements as directed.

Benefits & Perks:

• We offer a competitive and comprehensive benefits package designed to support your health, financial well-being, and professional growth:

1. Health Coverage: Medical, dental, vision, and life insurance; a variety of voluntary benefits (e.g. short-term disability)
2. Retirement: 403(b) with company match up to 5%
3. Paid Time Off: PTO and 11 paid holidays
4. Work-Life Balance: Predictable schedules 
5. Mission-Driven Work: Opportunity to make a meaningful impact serving underserved and diverse communities

We are an equal opportunity employer and welcome applications from all qualified individuals.

Minimum Requirements:

Associate degree or equivalent experience in Information Technology or related field.

Minimum of 2 years of experience in IT support or a similar role, preferably in a healthcare or nonprofit environment.

Required Skills:

• Proficiency with Windows and MacOS operating systems, Athena, as well as Microsoft Office applications.
• Basic understanding of networking concepts, including TCP/IP, DNS, DHCP, and VPN.
• Strong troubleshooting and problem-solving skills, with the ability to diagnose and resolve technical issues efficiently.
• Excellent communication and customer service skills, with the ability to interact professionally with end-users at all levels of the organization.