IT Support Specialist

About Cavco Industries: Our goal at Cavco Industries is to help make exceptional housing more affordable for more people nationwide. Cavco is a leading designer and builder of manufactured homes, modular homes, commercial buildings, park model RVs and vacation cabins. At Cavco, we believe in fostering creativity and innovation. As part of our in-house marketing team, you’ll have the opportunity to help shape the visual narrative of a leading company in the affordable housing sector. We offer competitive salaries, comprehensive benefits, and a dynamic work environment where your ideas can thrive.

ABOUT THE ROLE:

Information technology staff enable Cavco employees to leverage data and systems to perform their roles, improve efficiency of the organization, reduce costs, and extend sales and marketing opportunities. The IT Support Specialist is responsible for managing and addressing IT helpdesk and incident support tickets including investigation, problem identification and resolution. This role works under direct supervision and/or quality control, executing specific consistent process steps, analysis and problem solving.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Installs and sustains hardware and software at industry standards.
• Assesses and troubleshoots individual problems, via the phone, in person, or online, associated with network infrastructure and desktop systems software and hardware.
• Proposes hardware and software solutions, including upgrades.
• Ensures seamless interconnectivity of diverse systems.
• Controls file system security, permissions, rights and user account information, including passwords.
• Assists with inventory management of all software and hardware.
• Develops and maintains documentation of procedures, installation sequences, standards, configurations and settings.
• Troubleshoots software issues for customers.

MINIMUM QUALIFICATIONS

• Bachelor’s degree in Information Systems or 4 years relevant related experience
• 2 – 4 years in an IT Support role
• Attention to detail
• Track record of excellent customer support

We offer:

• Medical/Dental/Vision Insurance
• Paid Holidays
• 401K Match
• Generous PTO
• FSA/HSA Plans