IT Support Specialist

The IT Support Specialist acts as a versatile point of contact for all IT-related topics, supporting our colleagues in system administrative tasks and establishing robust connections with external clients through API integrations.

This role requires a pragmatic problem-solver with a broad technical affinity who can seamlessly transition between operational tasks, employee support, and technical implementations.

Competencies

Technical skills

• Knowledge of APIs and the inner workings of the internet
• Experience with Apple ecosystems is a plus
• Affinity with software development and debugging
  

Personal skills

• Strong problem-solving ability
• Proactive and self-driven
• Eager to learn and adaptable
• Detail-oriented and quality-focused

Collaboration & communication

• Strong communication skills (technical and non-technical)
• Empathetic and service-oriented toward colleagues

Ability to work effectively with development, operations and business teams

What’s in it for you?

• Salary ranging between CAD
• 20 holidays per year
• Hybrid working
• Flexible working hours
• An open and inclusive culture that fosters personal growth and initiative
• Knowledge sessions hosted by internal and external experts
• Great lunch on Fridays to celebrate the weekend
• Employee Benefits Plan which includes Life Insurance, Accidental Death & Dismemberment, Extended Health Care, Dental and Dependent Life
• Provided equipment (Macbook, mouse/keyboard)
• Access to mental health support through OpenUp is offered anonymously and without cost
• The opportunity to work fully remotely for up to a month per year from a location of your choice

Excited? Wait until you see our cultural values!

✨ Trust – At Leads.io, we emphasize accountability and transparency, setting the foundation for genuine partnerships.

✨ Own it – Ownership entails having pride in both your work and yourself. We each aim to take a personal initiative in improving our business, so being the best version of yourself is the best-case scenario for us.

✨ Grow smart – Our vision is to become a global frontrunner in lead generation. We are committed to continually scaling our business whilst also growing as individuals in the process.

✨ Thrive as a team – We believe that teamwork is a key ingredient to obtaining outstanding results. While holding personal work ethics in high regard, we also encourage a working environment that is both social and more enjoyable through teamwork.

Our recruitment process is designed to ensure the best fit. It comprises a phone meeting to discuss qualifications, followed by two interviews for skills and cultural alignment. If successful, we will extend a formal offer. Upon acceptance, you'll embark on your exciting journey with Leads.io.

Ready for your new challenge? Apply now, and we will be in touch with you soon!