IT Support Specialist

EFC International is looking for a hands-on IT Support Specialist to provide first level technical support and keep our systems running smoothly across office and warehouse environments. If you enjoy solving problems, working directly with users, and taking ownership of issues from start to finish, this role is for you.

What You Will Do

Provide desktop and end user support in a Windows 11 and Microsoft 365 environment
Troubleshoot hardware, software, and connectivity issues
Support Dell laptops and desktops including hardware diagnostics and component replacement
Provision devices using Microsoft Autopilot
Maintain accurate ticket documentation and IT inventory records
Support Zebra barcode printers and mobile RF devices in warehouse operations
Collaborate with internal teams and external vendors to resolve issues quickly

What we’re looking for

A Plus Certification
2 to 3 years of desktop or help desk experience
Strong knowledge of Windows 11, Microsoft 365, and Active Directory
Hands on hardware troubleshooting experience
Basic networking knowledge including TCP IP
Strong communication and customer service skills

Additional Details

Fully onsite role
Travel may be required
Occasional schedule flexibility needed

Why Join EFC?

At EFC International, you’ll be part of a collaborative team where your work directly impacts our success. We offer a positive and supportive work environment, opportunities to grow your skills, and the chance to be part of a company recognized for excellence in customer service and operations.