IT Support Specialist
FlavorSum
On-site
Kalamazoo, Michigan, United States
Title: IT Support Specialist
Department: IT
Reports to: IT Manager
Position Summary
The IT Support Specialist will support and troubleshoot day-to-day technology issues. These issues could include but are not limited to desktop applications, computer hardware, and cloud applications support.
Essential Job Functions
- Troubleshoot issues with desktop and laptop computers for local and remote users.
- General networking knowledge including switches, routers, and wireless.
- Setup and configure computer hardware, software, and phones.
- Assist with administration of user accounts.
- Track and update IT inventory.
- Documentation of processes and procedures.
- Assist with second level support when applicable.
- Other projects as assigned.
- All other duties as assigned.
Minimum requirements
Education: Associates or Bachelor degree preferred or equivalent certifications.
Work Experience: 2-3+ years
Industry Knowledge: Flavor industry experience not required, working knowledge of the organization/industry helpful.
Winning Behaviors, Competencies, and Skills
- Accuracy – Ability to perform work accurately and thoroughly.
- Active Listening – Ability to actively attend to, convey, and understand the comments and questions of others.
- Accountability – Ability to accept responsibility and account for his/her actions.
- Adaptability – Ability to adapt to change in the workplace.
- Assertiveness – Ability to act in a self-confident manner to facilitate completion of a work assignment or to defend a position or idea.
- Autonomy – Ability to work independently with minimal supervision
- Communication, Oral – Ability to communicate effectively with others using the spoken word.
- Communication, Written – Ability to communicate in writing clearly and concisely.
- Detail Oriented – Ability to pay attention to the minute details of a project or task.
- Initiative – Ability to make decisions or take actions to solve a problem or reach a goal.
- Leadership-Provides guidance, direction, and mentorship
- Organized – Possessing the trait of being organized or following a systematic method of performing a task.
- Problem Solving – Ability to find a solution for or to deal proactively with work-related problems.
- Reliability – The trait of being dependable and trustworthy.
Personality and Communication (soft skills):
- Excellent interpersonal skills and solid communication with all levels of management
- Able to multitask, prioritize, and manage time efficiently
- Self-motivated and self-directed
Hard skills:
- Solid working knowledge of Microsoft 0365 and the Microsoft Windows is required.
- General understanding of cloud technologies.
- Understanding of Active Directory is a plus.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
I have received this job description and understand it.
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Employee Signature Date
Employee Signature Date
Additional Information
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HR use only
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Job code:
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Pay grade:
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Job Status:
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Full-Time
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FLSA:
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Exempt
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Supervises Others:
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No
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Amount of Travel Required:
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None
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Standard Work Schedule
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7:00 am to 4:00 pm
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Revision Date
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09.2025
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