IT Support Specialist

Position: IT Support Specialist 

Who We Are 

Cooperative Farmers Elevator is a rapidly growing ag-retail cooperative with deep roots in personal relationships, strong values, and investment in our communities.? We offer the feeling of a smaller tight-knit environment but with competitive, bigger company benefits and opportunities and we work for the best owners in the world- the ranchers and farmers who make up our cooperative.  We recognize the value of talented individuals and their contributions to our vision. If you think you’re a good fit for our culture and business need we want to hear from you! 

Position Summary  

All CFE IT roles are expected to contribute to a positive culture and supportive environment.  We empathize with our customers, making their challenges our challenges.  We embrace the model of having fun while getting it done. This position is at the heart of our customer engagement. In this role you are best positioned to deliver the positive experience we’re committed to. 

The IT Service Desk is the central point of contact for all IT related incidents and service requests. We are a trusted business partner solving unique challenges each day across dozens of locations. IT Support Specialists are the front line, working along with other IT members to troubleshoot and resolve support needs and continuous service delivery demands. We work in a dynamic, can-do environment engaging our co-workers with services over the phone, through e-mail, through remote connectivity tools, and by driving onsite to the location to help in person. 

The ideal candidate for this position will have a passion for troubleshooting and take great satisfaction forming positive relationships with the awesome colleagues they support and the vendors that assist us.  You will be a self-starter who rises to unique challenges with interest and excitement.  You are comfortable working in areas where you are not an expert seeing it as an opportunity to learn something new.  You apply your strong initiative and quick mental agility to troubleshoot and document the solution, so the entire team is stronger. You see the value in collaborating with the IT team growing a complementary skill set to have their back as they have yours.

Essential Duties and Responsibilities 

• Provide helpdesk support to CFE employees, interacting with vendors, colleagues, and the person being helped to troubleshoot and resolve issues 
• Manage onboarding and offboarding of CFE employees including asset set up, account activation, and training 
• Troubleshoot and resolve incidents to the best of your ability across all deployed hardware, software, and peripherals 
• Provide clear and frequent communications with manager, team, IT library artifacts (such as helpdesk software) and employees being assisted 
• Aligning with team goals of providing empathy, business curiosity, and positive touchpoints with our employees, vendors and customers - building our CFE IT brand 
• Engage with IT Team, providing input on strategy, direction, and work catalog with estimates; execute on assigned work completing it on schedule or escalating and working with team when schedule cannot be maintained 
• Research potential technology solutions and implementations in support of new initiatives, opportunities, and procurement efforts 
• Adhere to all IT policies and procedures, including those for architecture, security, disaster recovery, standards, purchasing, and service provision 
• Participate in internal and external training opportunities to keep up to date with the latest technology and internal system processes.  

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities. Responsibilities and activities may change and grow with CFE’s needs and your career. 

Education and Experience Required 

• Associate’s degree in information technology, Computer Engineering, Management Information Systems, or a related field preferred; equivalent IT support experience may be considered in place of a degree 
• Strong knowledge of technical management, information analysis, and computer hardware/software systems 
• Proficient with Microsoft Operating System and applications  
• Hands-on experience with maintaining the hardware and software of computers, networks, and peripheral systems 
• Valid driver’s license with clear driving record 
• Experience working in ITIL methodology  
• Strong analytical, problem solving, and organization skills  
• Have fun while getting it done