IT Support Specialist

Company Overview

Volatus Aerospace Inc. is a global leader in aerial solutions, bringing over 100 years of combined aviation expertise. We specialize in delivering innovative, customer-focused solutions that integrate both piloted and remotely piloted aircraft systems.

With headquarters in Vaughan, Ontario, and a growing global footprint, Volatus supports clients across key sectors including energy, public safety, infrastructure, and defense. As we continue to scale operations, we are strengthening our internal systems and IT infrastructure to support a high-performance, technology-driven workforce.

Role Overview

The IT Support Specialist will play a critical role in supporting day-to-day IT operations across the organization. This position is responsible for ensuring the reliability, security, and efficiency of end-user systems, business applications, and IT infrastructure.
As the first point of contact for IT-related issues, the successful candidate will provide timely support, manage user access, and contribute to maintaining a secure and well-functioning IT environment in a fast-paced, multi-entity organization.

Key Responsibilities

User & Microsoft 365 Administration

• Manage user onboarding and offboarding, including account setup, licensing, and access control
• Provide support for Microsoft 365 applications (Outlook, Teams, SharePoint, OneDrive)
• Maintain user access in accordance with internal policies and security standards

End-User Support & Help Desk

• Provide Tier 1 technical support for hardware, software, and connectivity issues
• Troubleshoot and resolve IT tickets in a timely and efficient manner
• Escalate complex issues to senior IT resources or external vendors when required

Hardware & Asset Management

• Configure, deploy, and maintain laptops, desktops, and mobile devices
• Track and manage IT assets, ensuring accurate inventory and proper labeling
• Coordinate hardware repairs, upgrades, and replacements

IT Operations & Vendor Coordination

• Support procurement processes, including vendor communication and quote collection
• Follow up on IT orders, deliveries, and service requests
• Assist in maintaining operational continuity across systems and infrastructure

Security & Compliance Support

• Assist with basic cybersecurity monitoring and endpoint checks
• Ensure compliance with internal IT policies and security protocols
• Support audit readiness through proper documentation and system controls

Documentation & Process Improvement

• Maintain accurate IT documentation, including system configurations and procedures
• Support the development and improvement of IT policies and workflows
• Contribute to building scalable IT processes as the organization grows
• Performs other duties and responsibilities as assigned
  
  

Required Qualifications

• Diploma or degree in Information Technology or a related field
• 2–4 years of experience in IT support or help desk environments
• Hands-on experience with Microsoft 365 administration
• Strong knowledge of Windows operating systems and business applications
• Basic understanding of networking concepts (IP, Wi-Fi, VLANs)
• Strong troubleshooting, organizational, and problem-solving skills
• Excellent communication and customer service abilities

Hours of Work & Work Environment

• The position is an onsite role, and the Employee is required to perform their duties

         primarily at the Company’s designated workplace, as directed by the Company.

• The Employee will maintain a flexible work schedule of approximately 30 hours per week. While work is generally performed Monday to Friday, hours may vary in accordance with operational requirements, business demands, and time-sensitive priorities.
  
  

Why Join Volatus Aerospace

• Opportunity to work in a fast-growing, technology-driven aerospace organization
• Exposure to advanced systems supporting global operations
• Collaborative and supportive team environment
• Career growth and development opportunities
• Competitive compensation and benefits
  
  

How to Apply

If you are interested in contributing to a dynamic and innovative aerospace organization, please submit your resume along with a brief cover letter outlining your experience and interest in the role.