IT Support Specialist

• Serve as the first point of contact for IT support requests via phone, email, or ticketing system.
• Troubleshoot and resolve issues related to Windows systems, hardware, software, and networks.
• Provide support for desktops, laptops, printers, barcode scanners, and warehouse technology.
• Install, configure, and update software applications and operating systems.
• Manage user accounts, password resets, and system access.
• Maintain accurate documentation of IT support requests and solutions.
• Assist in IT onboarding for new hires by setting up accounts and workstations.
• Occasionally work on-site in warehouse environments to troubleshoot IT issues.
• Travel as needed to support remote locations or special IT projects.

Benefits: 

• 2 WEEKS PTO in FIRST YEAR!
• FREE Employee Healthcare Premium
• 401k with Company Match
• Education Assistance

Requirements:

• Bachelor’s degree in IT, Computer Science, or related field, or equivalent experience.
• Proven experience in an IT support role.
• Strong knowledge of Windows operating systems and enterprise applications.
• Familiarity with networking concepts, Active Directory, and remote desktop support.
• Excellent troubleshooting, problem-solving, and communication skills.
• Ability to work independently and manage multiple priorities.
• CompTIA A+, ITIL, or Microsoft certifications are a plus.
• Must be able to lift and transport IT equipment.
• Willingness to travel occasionally for site support.

Work Environment: 

• Fully in-office position; no remote work.
• Combination of office and warehouse environments.
• May involve after-hours support or on-call duties.