IT Support Specialist
Alliance Catholic Credit Union
On-site
Farmington Hills, Michigan, United States
Alliance Catholic Credit Union is seeking an IT Support Specialist who thrives in a well-organized, fast-paced, and multi-task driven environment. This position will be reporting directly to the IT Support Manager at our Farmington Hills location.
The ideal candidate will:
- Serve as the first point of contact for IT support requests via phone, email, or ticketing system.
- Diagnose and resolve hardware, software, and network connectivity.
- Install and configure workstations, peripherals, and authorized applications.
- Maintain accurate records of issues and resolutions within the help desk system.
- Deliver user training and provide guidance on essential IT tools and cybersecurity best practices.
- Maintain, configure, and monitor Symitar core banking systems.
- Manage user accounts, permissions, and security settings within Symitar.
- Troubleshoot Symitar-related issues and escalate complex problems to vendor support.
- Ensure compliance with data security and disaster recovery protocols.
- Record and update documentation for system configurations, maintenance tasks, and changes.
A successful candidate will be an approachable team player with a personable and professional demeanor, a desire to learn and driven to achieve outstanding results---accurately and efficiently. We seek a candidate with 1-3 years in IT support or help desk environment, prior experience with Symitar, and a strong knowledge of Microsoft Office applications. Previous Credit Union/financial institution experience, programming knowledge, and an Associate's degree in IT or related field are preferred. Alliance Catholic Credit Union offers an outstanding benefit package, which includes health, dental, vision, 401k, life, AD&D, short and long-term disability, FSA, tuition reimbursement, paid time off, paid holidays.