IT Support Specialist

Salary will be between $40,000 to $45,000 per year (based on experience)

Full-time position working 37.5 hours per week, includes insurance and time off benefits

Easterseals Florida is looking for an organized, customer-service focused, and detail-oriented IT Support Specialist to provide onsite introductory-level technical support across our Volusia County and Flagler County locations. If you’re an energetic, inquisitive learner eager to grow your IT career, this is a great opportunity to gain hands-on experience across multiple sites.

What You’ll Do

As our IT Support Specialist, you’ll travel between program locations to provide first-level support and keep our teams up and running. Key responsibilities include:

• Set up and install desktops, laptops, printers, and related hardware
• Configure and install software and drivers, including maintenance and removal during employee separations
• Troubleshoot basic networking issues, including switches, routers, Wi-Fi, and other equipment
• Diagnose system problems, analyze information provided, and follow through until issues are resolved
• Provide helpful, timely technical support—including showing users how to properly utilize equipment
• Identify recurring issues by reviewing technical reports and service trends
• Maintain accurate inventory of desktops, laptops, hotspots, and other assigned technology
• Work with external vendors to resolve technical issues
• Ensure compliance when users send confidential information, including proper encryption
• Communicate clearly with non-technical users, providing daily updates as needed to minimize downtime
• Plan and prioritize tasks using strong organizational and project-management skills

What You Bring

• Associate’s degree (A.A.) in Information Technology or related field, or equivalent combination of education and experience
• Six months to one year of related IT/helpdesk experience preferred
• Basic understanding of networking technologies and ability to troubleshoot routers, switches, and related hardware
• Proficiency with Microsoft Office; Office 365 experience a plus
• Strong troubleshooting skills—able to resolve issues independently and collaboratively
• Excellent communication skills, with the ability to explain tech to non-technical users
• Strong organization, time management, and attention to detail
• Ability to learn new systems quickly and maintain confidential information
• Ability to lift or move up to 40 lbs.
• An energetic, resourceful and professional individual who will promote a positive, respectful and team-based environment
• Ability to meet our approved driver qualifications in order to drive your personal vehicle, as required, for program-related needs (minimum age of 21 and good driving history)

Easterseals Florida has been rated a Great Place to Work (2020-2025) by our employees! We provide services daily that are leading the way to 100% equity, inclusion and access for people living with disabilities, families and communities. Working at Easterseals is more than just a job - it's an opportunity to be part of something bigger! If you want to translate your talent, your passion, and your commitment to help people with disabilities, families and the community, you might be exactly what we are looking for.

Easterseals Florida is a Drug Free Workplace (DFWP) (including medical marijuana).

Easterseals Florida is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.

Easterseals Florida is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact our HR department at (407) 629-7881, hr@fl.easterseals.com, 2010 Crosby Way, Winter Park, FL 32792.

Under the directive of Florida House Bill 531, our organization utilizes the Care Provider Background Screening Clearinghouse. More information regarding the background screening requirements for this position can be found on the Florida HealthSource Background Screening website or at this specific link: https://info.flclearinghouse.com.