IT Support Specialist
Metropolitan Community CollegeAbout MCC
Metropolitan Community College is the oldest public institution of higher learning in Kansas City, Missouri, founded in 1915 as the Kansas City Polytechnic Institute. The Junior College of Kansas City, as it was known starting in 1919, was one of the first schools in the country to award an associate degree. Today, MCC offers 125 associate degree and certificate programs.
Metropolitan Community College comprises five campuses (including MCC-Online) on the Missouri side of the Greater Kansas City area 47 major buildings and about 550 acres in all: MCC-Blue River, located in Independence, Missouri; MCC-Longview located in Lee's Summit, Missouri, MCC-Maple Woods located in the Northland of Kansas City, Missouri; and MCC-Penn Valley, located in Midtown Kansas City, Missouri.
MCC is accredited by the Higher Learning Commission. In addition, several programs have specific accreditations as well.
***MCC does not provide employer-paid sponsorships.
Job Summary
Incumbents operate, maintain and repair computer and telecommunication hardware and software, and provide technical assistance to users.
Essential Functions
- Move, update, repair, replace, configure, and install hardware, software, and peripherals systems and equipment related to classroom technology; determine hardware and software needs; check wireless systems; and troubleshoots related issues
- Deploy, configure, and update computers, laptops, phones, and other equipment to facilitate checkout processes and other departmental operations; creates and sets up wireless, email, and other accounts as needed; reset passwords; grant network permissions; add network drivers
- Provide technical assistance to end users via phone, email, or in person; work may involve providing training to end users, troubleshooting technical issues in person or over the phone, responding to helpdesk requests, and following up with users to ensure proper functioning of systems and equipment
- Monitor IT ticketing systems to identify and solve IT issues; work may involve responding to tickets and forwarding tickets to appropriate personnel or departments
- Prepare, maintain, and update technical and general reports, purchase orders, forms, records, and other documentation, to ensure timely and accurate documentation
- Coordinate with vendors, students, faculty, and other internal and external staff, departments, and/or agencies to assist with resolving technical issues, communicating information, and facilitate departmental operations
- Train end users via phone or in person on use of computer hardware and software technologies
- Collaborate with other departments on technology related needs for new projects/installations
- Update and maintain the online inventory system; prepare and maintain equipment for future use
- Perform other duties as assigned.
Qualifications, Knowledge, Skills, Abilities and Physical Requirements
Minimum Qualifications:
- Associate degree (A.S., A.A.) OR two-year technical certificate in computer science or related area*
- One (1) year IT support or related experience
*Minimum Education Qualification can be substituted with an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job.
Knowledge, Skills and Abilities:- Knowledge of technology troubleshooting techniques
- Knowledge of customer service principles
- Knowledge of applicable hardware, software, media, telecommunications, and/or related equipment
- Knowledge of windows operating systems
- Skilled in troubleshooting, diagnosing, and repairing hardware, software, peripheral devices, and/or other related equipment problems • Skilled in providing customer service
- Skilled in using a computer and related software applications
- Skilled in training users on applicable hardware, software, peripheral devices, and/or other related equipment
- Skilled in utilizing communication and interpersonal skills as applied to interaction with coworkers, supervisor, the general public, and others sufficient to exchange or convey information
Physical Requirements
Positions in this class typically require climbing, crouching, grasping, hearing, keyboarding, pushing, pulling, reaching, repetitive motion, standing, talking, visual acuity, and walking. The work is medium work which requires exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.Supplemental Information
EEO Statement:
Metropolitan Community College is an Equal Employment Opportunity employer that prohibits discrimination or harassment of any person based on race, color, religion, sex, sexual orientation, gender identity, age, birth, ancestry, national origin, or disability. EOE/M/F/Vets/Disabled
Accommodations:
MCC is committed to the full inclusion of all qualified individuals. As part of this commitment, MCC will ensure that persons with disabilities are provided with reasonable accommodations in all aspects of employment, including the application process. To request an accommodation and/or a copy of the Americans with Disabilities Act applicant procedures, please contact the Office of Human Resources.