IT Support Services- Program Manager (PM)

Are you looking for a Challenge? Looking for an innovative organization and the opportunity to learn and grow professionally? We can help! We are seeking an IT Support Services- Program Manager (PM) to provide executive-level program management and oversight for all professional IT Support Services performed under the United States Capitol Police (USCP), in Washington, D.C.

I’ve never heard of Terrestris. What do you do?

At Terrestris, we leverage technology to create better mission outcomes through better human performance. We form strong client and team relationships through transparency and strive to create an environment where our team can let their excellence shine through. By finding, developing, and incorporating new ideas, we provide memorable services. Rooted in the USMC values of honor, courage, and commitment, Terrestris seeks to deliver extraordinary value to the American people by helping the Government become more efficient and effective.

So, what will the IT Support Services- Program Manager (PM) at Terrestris do?

The IT Support Services- Program Manager (PM) shall provide executive-level program management and oversight for all professional IT Support Services performed under the USCP OIS BPA. The PM will be responsible for contract execution, task order performance, personnel management, and ensuring all deliverables meet or exceed contract requirements. The PM will serve as the Contractor’s authorized representative and primary point of contact (POC) with the Contracting Officer (CO), Contracting Officer’s Representative (COR), and USCP OIS leadership.

What does a typical day look like for the IT Support Services- Program Manager (PM)?

You will:

• Serve as the Transition Manager for the contract.
• Be ultimately responsible for the quality and efficiency of all TOs issued under this BPA to include both technical issues and business processes.
• Have overall responsibility of the contract activities, including planning, organizing, directing, controlling, staffing and reporting status, deliverables and schedules to the Government.
• Be a full-time corporate employee, required to be onsite at the Fairchild Building in downtown Washington, DC five (5) days per week.
• Have organizational authority to execute the requirements of all the TOs issued under this BPA.
• Assign taskings to Contractor personnel, supervise on-going technical efforts, and manage overall performance of all TOs issued under this BPA.
• Have the ultimate authority to commit the Contractor’s organization and make decisions for the Contractor’s organization in response to Government issues, concerns, or problems.
• Be readily available to respond to Government questions, concerns, and comments, as well as be proactive in alerting the Government to potential contractual or programmatic issues.
• Authorization to work in the U.S. permanently without sponsorship.
• Possess a Bachelor’s degree in Computer Science/Engineering, Information Systems, Business, or other relevant discipline or related field.
• Have a minimum of 10 years of experience in program management with seven (7) or more years of relevant experience in an Enterprise IT environment of equal or greater size of USCP.
• Possess Program Management Professional (PgMP), or Project Management Professional (PMP) certification at time of Proposal submission.
• Have demonstrated experience in the management and control of complex information technology architectures involving multiple disparate operating systems, databases, networks, communications systems, and managed services environments similar in size and scope as described in this Request for Quotation (RFQ).
• Have supervised substantial operations which encompassed user and network systems and integration; and led organizations with people of various job categories and skills.
• Have experience in a quality assurance environment that includes, at a minimum, knowledge of customer satisfaction, tracking user complaints and monitoring programs and quality control programs.
• Possess excellent written and verbal communication skills, including experience in presenting material to senior Government officials.
• Have proven experience with manpower utilization, training, problem resolution, and employee relations (including teaming partners or sub-Contractors).
• Have proven Government experience/knowledge with various types of audits such as Financial, and Assessment and Authorization.

What qualifications do you look for?

You might be the person we’re looking for if you have:

What kind of benefits does Terrestris Offer?

We offer outstanding benefits including health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, and work-life programs. Our award programs acknowledge employees for exceptional performance and superior demonstration of our service standards. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in our benefit programs. Other offerings may be provided for employees not within this category.

Terrestris is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. Applicants must be authorized to work in the U.S.

DILBERT © 2018 Scott Adams. Used By permission of ANDREWS MCMEEL SYNDICATION. All rights reserved.