IT Support Services I - Help Desk
Courser
Full-time
On-site
Pleasant Grove, Utah, United States
Who we areโฏโฏย
COURSER is a partnership platform that helps technology service companies identify and take the next step in growth. Our organization has a strong company culture built on our values of Teamwork, Service, Growth-Minded, Trust, and Innovative. Our team dedicates their time working together to provide phenomenal experience for our customers. Be ready to join a fast-paced, ever-evolving IT company that is bringing on new customers and team members to continue strong growth into the future.โฏย
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IT Support Services I-Help Deskย
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We are looking for a skilled IT Support Services I-Help Desk professional to join our team and deliver outstanding technical assistance to our employees and clients. The IT Support Services associate will be responsible for diagnosing, troubleshooting, and resolving issues related to hardware, software, and network systems. This role requires strong analytical skills, technical knowledge, and a customer-oriented approach to help users resolve their IT challenges efficiently.ย
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Key Responsibilities: โฏย
Key Qualifications:ย
What we do for youโฏย
At COURSER we prioritize our employeesโ personal and professional development, offering best in class training, mentorship, and opportunities for growth through our self-promotion paths. We encourage innovation and challenging the status quo. With teams across the country, we have a wealth of knowledge and a team that is eager to share and grow together.โฏโฏย
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Benefit Highlightsโฏย
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COURSER is a partnership platform that helps technology service companies identify and take the next step in growth. Our organization has a strong company culture built on our values of Teamwork, Service, Growth-Minded, Trust, and Innovative. Our team dedicates their time working together to provide phenomenal experience for our customers. Be ready to join a fast-paced, ever-evolving IT company that is bringing on new customers and team members to continue strong growth into the future.โฏย
โฏย
IT Support Services I-Help Deskย
ย
We are looking for a skilled IT Support Services I-Help Desk professional to join our team and deliver outstanding technical assistance to our employees and clients. The IT Support Services associate will be responsible for diagnosing, troubleshooting, and resolving issues related to hardware, software, and network systems. This role requires strong analytical skills, technical knowledge, and a customer-oriented approach to help users resolve their IT challenges efficiently.ย
ย
Key Responsibilities: โฏย
- Provide frontline IT support, responding to technical issues submitted through phone, email, and ticketing systems within agreed-upon SLAs.ย
- ย Diagnose and resolve hardware, software, and network issues on desktops, laptops, mobile devices, and printers.ย
- Install, configure, and update operating systems, software, and hardware for new and existing users.ย
- Manage user accounts, including setting up new accounts, handling password resets, and managing permissions.ย
- Troubleshoot network issues, including Wi-Fi connectivity, VPN access, and network printer issues.ย
- Document solutions and troubleshooting steps for recurring issues and update the knowledge base for future reference.ย
- Monitor and maintain IT systems and networks to proactively identify potential issues and prevent disruptions.ย
- Collaborate with other IT team members and escalate complex issues to senior engineers as needed.ย
- Support IT projects such as system upgrades, software deployments, and network expansions.ย
- Ensure security measures are followed to protect the integrity of data and systems.ย
Key Qualifications:ย
- +2 years experience with Microsoft Networks, firewall configuration, network configuration, workstation setup and installation, print management, integrating cloud technology. network and endpoint security, TCP/IP protocols, Active Directory and Group Policy management, Powershell, technical process and procedure documentation.โฏโฏย
- Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customersโฏโฏย
- Excellent computer proficiency (MS Office - Word Excel and Outlook)โฏย
- Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer serviceโฏโฏย
- Ability to work independently and to carry out assignment to completion within parameters of instructions given, prescribed routines, and standard accepted practicesโฏโฏย
- High School diploma or GED requiredโฏโฏย
- Associate degree preferredโฏย
- Experience with ConnectWiseย ย
- Certifications such as CompTIA A+, Network+, or Microsoft Certified Solutions Associate (MCSA).ย
- Experience with cloud platforms like AWS, Azure, or Google Workspace.ย
- Knowledge of ITIL practices and IT service management.ย
What we do for youโฏย
At COURSER we prioritize our employeesโ personal and professional development, offering best in class training, mentorship, and opportunities for growth through our self-promotion paths. We encourage innovation and challenging the status quo. With teams across the country, we have a wealth of knowledge and a team that is eager to share and grow together.โฏโฏย
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Benefit Highlightsโฏย
- Competitive benefits package, including medical, dental, vision, and life insuranceโฏย
- 401k matchโฏโฏย
- Unlimited vacation timeย
- 10 Holidays including your Birthday and a Floating Holiday!โฏโฏย
- Healthy Lifestyle reimbursementโฏโฏย
- Amazon Prime reimbursementโฏย
- 40 Hours for Volunteer Timeโฏโฏย
- Paid Parental Leaveย
- Reimbursement for ongoing education and certificationsย
- Learning and development programsโฏโฏย
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