IT Support & Network Administrator

Title:  IT Support & Network Administrator

Reports To:  Controller

Job Purpose:                    

• Provide onsite maintenance, network, and IT support at St. Louis Location. Not a remote position.

Key Responsibilities:

IT Help Desk Services:

• Deliver training and technical guidance to users with diverse levels of IT proficiency.
• Set up, configure, and troubleshoot hardware and software systems.
• Prepare, assemble, and manage workstations, servers, and peripherals.
• Supervise and maintain computer systems, servers, and network environments.
• Assess, evaluate, and test new technology; propose enhancements or upgrades.
• Facilitate audio-visual setups, video recordings, and related support tasks as needed.

Network Management:

• Manage and troubleshoot iPhones, iPads, and oversee mobile voice/data plan usage reporting.
• Oversee printer supplies, schedule maintenance, and arrange service calls as necessary.
• Administer user accounts, email configurations, and security protocols via Active Directory and       Exchange Servers.
• Perform regular data backups and ensure system recovery capabilities.
• Manage file servers and shared network storage, optimizing disk space utilization.
• Contribute to the creation and management of the IT budget.
• Coordinate relationships with external vendors and service providers.

Minimum Requirements:

• Associate degree or technical certification in IT Support or a related field.
• Minimum of 2 years of experience in customer service and internal client communication.
• Proficiency in troubleshooting Windows 10 and 11 operating systems (2+ years).
• Skilled in software application diagnostics and resolutions (2+ years).
• Experience in assembling, configuring, and deploying computers (2+ years).
• Expertise in managing Windows 2012 servers and Exchange environments (3+ years).
• Familiarity with iOS devices and VoIP systems.
• SharePoint knowledge is preferred.
• Valid driver’s license required.
• Demonstrated ability to work independently, handle multiple priorities, and maintain strong organizational skills.

Physical Requirements:

• Ability to lift 50+ lbs.
• Ability to climb 7ft. ladder

Possess the following Mosby Core Values:

• Embrace Creativity
• Act with Integrity
• Accept Accountability
• Honor Family
• Nurture Teamwork