IT Support Lead

Location: MacDill Air Force Base, FL (On-Site)

Employment Type: Full-Time | 40 hours/week

Contract Duration: 12-Month Base + Four (4) 12-Month Option Periods + 6-Month Extension Option

Start Date: September 2026

Clearance: Must be a U.S. Citizen; must successfully complete a National Agency Check (NAC) and obtain a Common Access Card (CAC) prior to contract start.

Position Overview

E-Logic, Inc. is seeking a highly motivated IT Support Lead to provide comprehensive information technology support services for the Military & Family Readiness Center (M&FRC) at MacDill Air Force Base. In this role, you will be responsible for the oversight, maintenance, and troubleshooting of all commercial IT systems, including laptops, printers, audio/video equipment, Wi-Fi infrastructure, and other technology assets used in support of M&FRC programming.

You will serve as the primary technical expert for the M&FRC team, ensuring all commercial IT systems are operational, secure, and accessible to both staff and customers. This position requires exceptional technical aptitude, strong problem-solving skills, and the ability to operate effectively within a secure federal environment.

Key Responsibilities

• Oversee and maintain all commercial IT systems, including laptops, audio/video equipment, fax machines, scanners, printers, monitors, routers, and other equipment used in support of M&FRC programming.
• Utilize the existing IT support ticket system to account for, track, and document all IT support needs of M&FRC staff.
• Ensure commercial laptops are operational, maintained, and available for use; perform software installations and updates, virus scans, Wi-Fi connections, printer access, hardware support, inventory accountability, and warranty tracking.
• Assist staff with AF Network laptops within the capacity allowed by network security access; submit tickets to the appropriate support level for issues outside administrative rights.
• Ensure printers are operational and maintained, including cartridge/toner replacement, printer mapping, error code resolution, and maintaining an inventory of toners (both commercial and AF Network printers).
• Ensure commercial Wi-Fi and supporting infrastructure is operational, updated, and accessible to customers and M&FRC staff; maintain administrative access/control of Wi-Fi systems and assist staff/customers in connecting to Wi-Fi.
• Provide support for mobile hotspots using equipment provided by M&FRC.
• Ensure existing video, projector, and audio systems used in conference rooms and classrooms are operational and ready to support content delivery.
• Support the use of MS Teams, local shared drives, drive mapping, access permissions, and maintain an overall understanding of Air Force unclassified network/security structure.
• Using an issued CAC, maintain access to the AF Network and complete all required operational security and training.
• Provide recommendations on future equipment needs, upgrades, or enhancements to improve existing infrastructure and support.
• Maintain a list of supplies and equipment and provide the Flight Chief with adequate notice for reordering.
• Provide training to staff on the use of equipment and software.
• Ensure all government-furnished equipment and identification are returned upon contract termination or expiration.

Required Qualifications

Experience & Education

• Minimum of three (3) years of experience related to administrative, data entry, and IT duties as outlined in the PWS.
• Proven ability to troubleshoot basic Microsoft Windows applications, including printer mapping, cloud permissions, network access, files management, driver support, and other general settings.
• Hands-on understanding of setting up, troubleshooting, and utilizing MS Teams to support agency virtual training, meetings, and appointments; capable of assisting staff in MS Teams usage.
• Experience managing a commercial Wi-Fi network, including setting up accounts, logins, access points, coverage, software/firmware updates, and laptop connections.
• Knowledge of Air Force troubleshooting procedures, including the ability to generate work orders to resolve issues outside the contractor's administrative rights.
• Strong customer service skills with the ability to deal professionally with internal and external customers.
• Excellent written and verbal communication skills in English.
• Capable of adapting to changing priorities and tasks.
• Ability to learn and work independently and efficiently.

Security & Citizenship

• Must be a U.S. Citizen.
• Must successfully complete a National Agency Check (NAC) before beginning work.
• Must be eligible to obtain and maintain a Common Access Card (CAC).
• Must complete all required Total Force Awareness Training (TFAT) prior to gaining access to AF Network computers.
• Must comply with DoD 5200.2-R (Personnel Security Program) and AFI 33-119 (Email Management).
• Must update AtHoc profile with current contact information for incident notifications.

Preferred Qualifications

• Experience or knowledge of the Military & Family Readiness Center (M&FRC) operations.
• Familiarity with Air Force unclassified network/security structure.
• Knowledge of inventory accountability and warranty tracking processes.

Work Environment

• Primary Place of Performance: MacDill Air Force Base, FL (Bldg 38 and Bldg 18, with occasional support at off-site locations in Ruskin, FL).
• Hours of Operation: Monday through Friday, 0730-1630 (local time), including a one-hour lunch break. Exact days and times may be jointly adjusted to accommodate unique programming needs, not to exceed 40 hours per week.
• Federal Holidays are observed; the contractor shall not be required to work on recognized Federal Holidays.
• In the event of evacuation for a hurricane or other locally identified crisis, the contractor must notify the Flight Chief of their alternate location and provide updates upon return.
• Contractor personnel must comply with all government security, training, and IT access requirements.
• At the close of each workday, the contractor will ensure commercial laptops are accounted for and secured.

Why Join E-Logic?

• Support the mission-critical operations of the Military & Family Readiness Center at MacDill AFB.
• Play a vital role in ensuring technology enables the delivery of essential services to service members and their families.
• Gain invaluable experience within a high-impact, customer-focused federal environment.
• Long-term contract stability with multiple option periods and extension potential.
• Competitive salary commensurate with experience.
• Comprehensive benefits package, including health, dental, vision, and 401(k).

E-Logic, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.