IT Support Intern

Key Responsibilities

1. IT Helpdesk & Technical Support

• Serve as the first point of contact for IT issues (hardware, software, network)
• Assist with workstation and mobile device setup, configuration, and support
• Track IT assets and support MDM enrollment/configuration
• Respond to helpdesk tickets and document resolutions

1. Project & System Support (SAP S/4HANA & e-Approval System)

• Assist IT Manager with PMO activities for SAP S/4HANA Go-Live project
• Support documentation, status reports, and coordination with stakeholders
• Help with rollout of e-Approval system, including end-user training and troubleshooting

1. IT Administrative Support

• Assist with IT procurement, invoices, license management, and internal documentation
• Support short-term IT projects and vendor coordination as needed

Qualifications

Required:

• Currently pursuing or recently graduated with a degree in IT, Computer Science, MIS, or related field
• Proficiency in Windows and Microsoft 365 (Outlook, Teams, Excel, SharePoint)
• Strong communication skills in English; Korean a plus
• Detail-oriented, organized, and able to handle multiple tasks

Preferred:

• Exposure to SAP or other ERP systems (coursework or internship experience acceptable)
• Basic networking knowledge (TCP/IP, VPN, VLAN)
• Familiarity with IT ticketing systems (Freshdesk, ServiceNow, Jira)
• Experience with Android MDM platforms (Samsung Knox, Intune)

Work Environment & Notes

• Duration: 4 months (project-based)
• Work Hours: Monday – Friday 8:00 AM – 5 PM
• Location: On-site at HIOSSEN headquarters, Ridgefield Park, NJ
• Occasional after-hours support may be required during system go-live or critical incidents
• Direct mentorship from the IT Manager and exposure to enterprise-level SAP and IT operations

Compensation

• Hourly Rate: $22–$25 per hour
• Benefits: This position does not include additional benefits