IT Support

Position Summary

Provide technical support to end users and assist with hardware, software, and IT infrastructure needs.

Responsibilities

• Resolve end user issues and requests with a positive and helpful attitude.
• Install and configure FII-approved software.
• Identify, resolve, or escalate software and hardware issues to the proper teams.
• Image and deploy laptops and desktops.
• Instruct new hires on how to back up their data to OneDrive and how to contact the Help Desk with issues and requests.
• Manage and support mobile phones through Verizon MDM.
• Create and manage user login accounts in Active Directory.
• Maintain team inventory, software databases, and procedural databases.
• Create and modify SOPs, how-to guides, and procedural documentation.
• Update software libraries.
• Support and maintain conference room conferencing equipment.
• Research and answer technical questions from other FII departments.
• Perform inventories and audits.
• Assist the OT production IT support team when needed.
• Provide support for corporate events.
• Act as liaison for Google partner accounts.
• Help maintain printers by replacing toner and ink and coordinating repairs.

Requirements

• Bachelor's degree in Computer Science or equivalent experience.
• Strong customer support skills.