IT Support I

Summary:

The IT Support I position is the first point of contact for end users for all technology-related support tickets. The employee must view end users as customers and provide a superior level of service to everyone, regardless of the issue at hand. The employee must be flexible and willing to work odd hours when necessary.

Duties and Responsibilities:

• Order, configure, and deliver new desktops, laptops, tablets, and phones to company users

• Support company users with all basic technology problems

• Perform client and server software updates and patches as necessary

• Perform hardware updates as necessary

• Maintain records of all hardware, warranties, licenses, and configurations

• Keep printers in regular working order

• Assist in regular data backup

• Assist in active directory maintenance

• Assist in server maintenance and administration in a virtual environment

• Assist with low level administration of various company enterprise software and databases

• Assist in system upgrades during non-business hours

• Maintain phone system along with third party vendor

• Act as technology point of contact in disaster recovery or company mobilization situations

• Keep working knowledge of new technologies and security threats

• Be familiar with Company HSE policies and procedures

• Share knowledge & best practice across the company

• All other duties as assigned

Qualifications:

• Associate’s degree or equivalent work experience with 1 year experience specifically in IT support role

• At least one year of customer service experience

• Preferred experience in a Microsoft based environment with proficiency in the following technologies: