IT Support Engineer
Ookla
Full-time
On-site
Denver, Colorado, United States
Description
Position at Ookla
The Opportunity:
We are obsessed with performance—after all, we measure the world’s fastest networks! We're currently seeking an IT Support Engineer who will help support and elevate the technology experience for our distributed global team of remote and in-office employees. You’ll be instrumental in keeping things running smoothly, securely, and efficiently. Most importantly, you’ll be supporting people—not just their devices.
If you're passionate about technology, love solving complex problems, and thrive in a people-first culture where individuality, fun, and talent are valued equally, we want to hear from you.
Key Responsibilities:
- Support the technology needs of our global team with a strong focus on Google Workspace, macOS, Windows, iOS, Android, and Linux systems.
- Act as a first point of contact for user IT requests via email, chat, ticketing system, or in person.
- Provide troubleshooting for hardware, software, and network issues, escalating when needed.
- Complete onboarding activities, including provisioning hardware, accounts, and access to internal systems.
- Administer and optimize our cloud-first IT environment (e.g. Google Workspace, Slack, Atlassian, etc.).
- Maintain and improve our networking infrastructure (Wi-Fi, VPN, DHCP, DNS, Firewalls).
- Provide remote support and ensure reliable access for our distributed workforce.
- Contribute to our knowledge base with clear and helpful documentation.
- Assist with account management, password resets, and SSO.
- Partner with the InfoSec team to maintain and strengthen security and compliance.
- Collaborate on cross-functional IT initiatives and continuously improve support processes.
- Support AV setups in meeting spaces.
- Manage IT inventory and device lifecycle from deployment to decommission.
Job Qualifications:
- 3+ years of experience in IT systems administration or technical support roles.
- Extensive experience supporting and troubleshooting cross-platform environments—including macOS, Windows, iOS, Android, and Linux—with seamless integration into Google Workspace and related corporate systems
- Experience with MDM solutions (Mosyle, Microsoft Intune).
- Solid understanding of networking fundamentals: Wi-Fi, VPN, DNS, DHCP, etc.
- Proactive and security-minded with knowledge of current InfoSec best practices.
- Friendly, professional communication skills and a service-oriented mindset.
- Ability to manage time and prioritize tasks in a fast-paced environment.
- English proficiency and a collaborative, team-first attitude.
- Background Check Required
Preferred Qualifications:
- Experience supporting advanced AV equipment.
- Previous experience working in a global organization or with M&A-related service migrations.
- Relevant University degree
- Familiarity with FreshService or similar ticketing systems.
About
Ookla® is a global leader in connectivity intelligence, offering unparalleled network insights through the combined expertise of Speedtest®, Downdetector®, RootMetrics®, and Ekahau®. Ookla’s complementary datasets combine crowdsourced and controlled, public and private collection methods, QoS and QoE metrics, and more to unlock correlations and actionable insights — helping organizations optimize networks, enhance digital experiences, and create better connected experiences for end-users.
Our team is a group of people brought together through passion and inspired by possibility. We are looking for team members who love solving problems, are motivated by challenges, and enjoy turning clever ideas into exceptional products. When you work for us, you are using Ookla data and insights to advance our mission of better connectivity for all.
About Ziff Davis
Ziff Davis (NASDAQ: ZD) is a vertically focused digital media and internet company whose portfolio includes leading brands in technology, shopping, gaming and entertainment, connectivity, health, cybersecurity, and martech. Today, Ziff Davis is focused on seven key verticals – Technology, Connectivity, Shopping, Entertainment, Health & Wellness, Cybersecurity and Marketing Technology. Its brands include IGN, Mashable, RetailMeNot, PCMag, Humble Bundle, Spiceworks, Ookla (Speedtest), RootMetrics, Everyday Health, BabyCenter, Moz, iContact and Vipre Security.
Our Benefits
Ookla offers competitive salaries in addition to robust, health and wellness-focused benefits, including comprehensive medical, dental, and vision coverage, as well as life and disability benefits. Our employees enjoy Flexible Spending Accounts (FSAs), a 401(k) with company match, and an Employee Stock Purchase Plan.
We are committed to work-life balance with Flexible Time Off, Volunteer Time Off, and paid holidays. We offer family building and caregiving support and generous Family Care and Parental leave, when you need it. We also provide Fitness Reimbursement and access to wellness programs, ensuring our team stays healthy both physically and mentally.
At Ziff Davis, we remain dedicated to creating an environment where everyone feels valued, respected, and empowered to succeed. We offer Employee Resource Groups, company-sponsored events, and regular opportunities for professional growth through educational support, mentorship programs, and career development resources. Our employees are recognized and celebrated through employee engagement programs and recognition awards.
If you're seeking a dynamic and collaborative work environment where you can see the direct impact of your performance and thrive both personally and professionally, then Ookla is the place for you.
Compensation Range
Ziff Davis provides a range for the base pay. Factors that may be used to determine your actual pay may include your specific job related knowledge, skills, experience, and geographic location. The salary compensation for this role is $75,000/year up to $115,000/year. Individual pay within the compensation range for this business unit specific role is determined based on a variety of factors including experience, scope of the role, capabilities to perform the role, education and training, as well as business and company performance.
Ziff Davis is an Equal Opportunity Employer. At Ziff Davis, Diversity, Equity, and Inclusion (DEI) has always been about fairness, equal opportunity, and belonging. DEI enables us to attract and retain the best talent, regardless of background or circumstances, while enabling our thousands of employees worldwide to thrive.