IT Support Engineer

Location: On-site 5 days/week in Palo Alto, CA.

• 1 - Palo Alto
• 1 - Milpitas, CA
• 1 - office in the UK
• 1 - office - AUS
• 1 - India

Position Overview
We are seeking a highly skilled and service-oriented Senior Information Technology Support Engineer to provide white-glove technical support across executive, corporate, and lab environments. This role requires a hands-on IT professional who thrives in fast- paced environments, excels at troubleshooting complex technical issues, and delivers exceptional customer service with professionalism, urgency, and discretion.

The ideal candidate brings strong endpoint management experience, advanced troubleshooting expertise across macOS and Windows environments, and the ability to support both day-to-day operations and high-visibility executive events.



Job Description

• Provide high-touch technical support for C-suite executives with professionalism, urgency, and discretion
• Serve as the onsite escalation point for complex technical issues impacting end
• users, executives, and lab environments
• Troubleshoot and resolve advanced issues across macOS, Windows, and basic Linux systems
• Support endpoint environments, including device provisioning, troubleshooting, and lifecycle management using Intune, Kandji/Iru, or similar tools
• Provide hands-on support for lab and production environments, including hardware setup and maintenance
• Maintain and support conference room technology, including Zoom Rooms, displays, and AV equipment
• Support company-wide meetings, executive presentations, and All Hands events
• Manage onboarding for new hires, including device setup, account provisioning, and day-one readiness
• Maintain IT asset inventory, tracking, and hardware lifecycle management
• Travel to other South Bay office locations as needed

Required Skills & Experience

• 5+ years of IT support experience in enterprise environments
• Strong Level 3 Help Desk/Desktop Support experience, including executive support, lab support, and complex troubleshooting
• Experience supporting macOS, Windows, and basic Linux environments
• Experience with Microsoft 365/O365 administration, including Outlook, Intune, and Office applications
• Experience with MDM platforms such as MobileIron/Intune, Kandji/Iru, or similar tools
• Strong communication and customer service skills

Preferred Qualifications

• Experience with Jira or similar ticketing systems
• AV/conference room support experience
• Experience supporting lab or production environments