IT Support Engineer

About Bluevine

Bluevine is transforming small business banking with innovative solutions like checking, lending, and credit—all tailored to help entrepreneurs thrive. With best-in-class technology, advanced security, and a deep understanding of the small business community, we’re empowering entrepreneurs to grow with confidence.

Backed by leading investors like Lightspeed Venture Partners, Menlo Ventures, 83North, and Citi Ventures, we’ve been supporting SMBs since 2013, serving over 500,000 customers nationwide and growing a dynamic global team of 500 people. Our mission? To fuel small businesses with the financial tools they need to succeed.

At Bluevine, you’ll be part of a collaborative, fast-paced team that’s reshaping the future of banking. Ready to make an impact?

About the Role:

We’re looking for an experienced IT Support Engineer to join our growing team and work alongside a global group of skilled professionals who are passionate about technology and driven by fresh ideas and innovative solutions.

In this role, you’ll be the go-to IT partner for Bluevine employees—diagnosing hardware and software issues, resolving technical problems, and ensuring a smooth user experience. You will play a key role in maintaining strong relationships with internal stakeholders while contributing to major IT projects that enhance our infrastructure and support broader business initiatives.

The ideal candidate has deep expertise in business IT systems, sharp problem-solving skills, and the ability to manage multiple priorities with clarity and calm. You’ll thrive here if you’re service-oriented, proactive, and eager to make a lasting impact through both hands-on support and strategic contributions.

What You’ll Do: 

• Provide in-person and remote IT support to employees, ensuring their tech needs are addressed efficiently and effectively
• Manage and maintain all IT infrastructure in our Salt Lake City office
• Lead onboarding sessions for new hires, ensuring smooth tech setup and access
• Partner with our security team to maintain a safe and secure environment for our end users and customers
• Troubleshoot hardware/software issues, process helpdesk tickets, and fulfill requests for accessories and equipment
• Take ownership of internal IT projects that improve systems, tools, or processes
• Serve as a primary contact for key applications and tools used across the company
• Deliver training sessions to help employees adopt new tools and technology

What We Look For: 

• 2+ years of experience providing hands-on IT support in a fast-paced environment
• Proficiency with both Mac and Windows systems (e.g., OS troubleshooting, updates, encryption, crash logs)
• Experience supporting video conferencing and phone systems (e.g., Zoom, Google Meet, Dialpad)
• Friendly, flexible, and service-oriented—you’ll be the face of IT in the Salt Lake City office
• Strong organizational skills and the ability to manage multiple priorities
• Ability to explain technical concepts in a clear, inclusive, and approachable manner to a diverse audience
• Experience using Jira Service Management or similar ticketing systems
• Experience with device management tools like JAMF and Intune; corporate networking tools such as Meraki; supporting distributed or remote teams; and/or working in startup environments is a plus.

New Hire Base Salary Range: $72,200 - $84,300