IT Support Engineer

Please note: This is for candidates in NV.

Are you passionate about making a difference and eager to support those in need? Join us at TORKLAW! We’re seeking a standout IT Support Engineer who thrives on challenges, keeps things organized, and never loses sight of the big picture. Your mission is to power the technology that helps our attorneys and legal teams fast‑track our clients’ recovery.

If you have an engineering mindset, love to automate the boring stuff, and take ownership from problem to solution, we want to hear from you!

Key Responsibilities

• Be the first line of defense for hardware, software, and network issues—via remote tools or on‑site at our Vegas office
• Oversee and maintain computers, peripherals, and technical equipment; test and verify all returned gear before redeployment.
• Provision and image laptops for new hires using scripts or RMM automations; maintain clear asset documentation.
• Implement and champion basic cybersecurity best practices (MFA, disk encryption, patch management, phishing prevention).
• Troubleshoot SaaS apps (Google Workspace, Slack, Zoom, etc.) and identity integrations (SSO, SCIM).
• Write and maintain concise documentation and runbooks so the team never repeats the same question twice.
• Identify recurring pain points—then script, automate, or document them out of existence.

About TORKLAW

TORKLAW is an incredibly fast-moving, innovative law firm that is all about delivering the absolute best client experience and unmatchable legal representation to each and every one of our clients.

We have been entrusted with an awesome responsibility to which we respond with hard work, discipline, and laser focus. As a result awards, accolades, and outstanding results have followed. Here are a few:

• Top 10% of Inc. 5000’s list of America’s fastest growing companies
• Best Law Firm US World News & Report - every year since 2016
• Featured in CNN, Forbes, The Wall Street Journal, Daily Journal, The Advocate

If you would like to be a part of a downright badass team like this, then we can’t wait to hear from you. When you join us, you will be joining a supportive and fun-loving team. You will find yourself in an environment where you can make meaningful contributions, learn, and grow.

As a values-based firm. We believe in:

• Radical Authenticity – Being transparently who we are: with ourselves, with each other, and with our clients & partners.
• Relentless Pursuit of the Win - achieving stellar results by keeping a laser focus on performance and goals.
• Growth Mindset – Continuously learning, growing and developing, as individuals, as a business, and as advocates for our clients.
• Ownership – we take responsibility for our work and actions.
• Results Driven - we focus on the outcome and disregard the level of effort required to achieve those results.
• Respect for Each Other – Supporting each other with kindness and respect, and enjoying the journey together.
• Unwavering Integrity – Standing up for what’s right with consistently sound ethics and courageous honesty.

• 2–4 years in IT support, systems administration, or similar role.

• Solid knowledge of Windows & macOS, computer hardware, and core networking (TCP/IP, DNS, DHCP, VPN).
• Familiarity with at least one Remote Monitoring & Management (RMM) platform (Intune, JAMF, NinjaOne, Datto, etc.).
• Working grasp of basic cybersecurity principles (least privilege, secure configurations, CIS controls).
• Ability to create or modify simple Python, PowerShell, or Bash scripts to automate repetitive tasks.
• Strong communication skills—you translate tech jargon into plain English for non‑technical teammates.

Nice‑to‑Have (Not Required)

• Experience building data pipelines with Python & SQL (Fivetran, BigQuery, GCP).
• Certifications such as CompTIA A+/Network+/Security+, Google IT Support, Azure Administrator.

In addition to a competitive salary, this position will receive the following benefits:

• 12 paid holidays annually
• 10 days of paid vacation annually
• 6 days of sick leave annually

• Medical insurance
• 401(k) with 4% fully vested safe-harbor company match
• Communications stipend for remote employees
• Regular firm events (happy hours, team building, holiday party, etc)
• Laptops are replaced every 3 years. After 3 years, your work laptop will become your personal laptop

TORKLAW is a multi-state employer, as such, any salary range provided may not be applicable in all states. Any offer made to a successful candidate will be dependent on several factors that may include years of experience, education, location, etc.