IT Support Desk Engineer, Tier 2

Vista IT Group is seeking an Information Technology professional with 5 or more years of IT experience to join our team as a Tier 2 Support Desk Engineer. The Support Desk Engineer fields customer calls, emails, and escalations from Tier 1 support engineers. This position is also responsible for project work around configuring server, storage, and networking systems for Vista's customers.

DESIRED EXPERTISE

A successful candidate will have experience in some, or all technologies outlined below. Candidates will be evaluated on the diversity and mastery of the technologies.

• Relevant certifications such as Microsoft Certified: Azure Solutions Architect, A+, Network+, Server+, Storage+, or similar
• In-depth knowledge of Windows Server, Active Directory, DNS, Office 365, virtualization technologies
• In-depth knowledge of Office365 and related applications
• Familiarity in configuring and managing network devices including VLANs configuration, routing, wired and wireless networking
• Experience with configuring and maintaining VPNs for secure remote access
• Cloud Platform experience (ie. AWS, Azure)
• Familiarity with imaging, deploying from images, and maintaining base images

Please see the attached full job description for detailed responsibilities and requirements.

Vista IT Group is a technology solutions provider serving customers in almost every state representing a broad range of sectors and verticals. Established in 1986, we've steadily grown over the last 39 years to become the largest privately held technology company based in West Michigan. We offer our customers a flexible managed services business model that serves as a strategic complement to internally managed IT resources. Having deep roots in traditional data center infrastructure, our expertise makes us a strategic partner in traditional information technology supply chains. Vista maintains its own staging, integration, logistics and ITAD facility that helps our customers manage their technology infrastructure, deployments, and lifecycles.

WHAT'S IT LIKE TO WORK AT VISTA?

We get asked this question a lot from new candidates! Vista is a very collaborative company. We're always trying new things and looking for ways to improve, so we're constantly figuring out how to do things we've never done before. Working at Vista is both challenging and fun, but never dull! We hold an "every-body-pitch-in" mindset coupled with our work-hard/play-hard culture.