IT Support Consultant - Systems Support
UIOWAPosition Summary
Provides advanced support, configuration, and installation of IT hardware for daily operations, in various size IT projects that are on as well as off campus, including our UI Community Connect sites. Participation in project administration, inventory management, and schedule management. Communication with direct management is essential and crucial to the success of the work balancing. All this work having a strong focus on, but not limited to, our diverse printing environment, hardware repair/maintenance, patient care devices and other Critical Clinical systems.
Position Responsibilities
Analyzes printer and other systems device needs in the clinical setting and determines appropriate hardware to satisfy those needs.
Plans, installs, and documents complex clinical systems device hardware and printer configurations.
Develop the understanding of institutional knowledge to reflect the needs into project planning.
Perform proactive maintenance of equipment at UIHC, UI Community Connect and other locations on and off campus.
Coordinate system upgrade testing at UI Community Connect locations.
Will assist other teams in the division as needed.
Performs advanced analysis and problem resolution with a wide range of hardware and software, including connectivity, security and policy compliance affecting customers across multiple geographical locations.
Documents and shares findings with team members
Maintain hardware standards for clinical systems devices and printer equipment.
Maintain standard policies for hardware requests.
Communicates the value of adhering to established best practices regarding hardware, software, peripherals, and supported IT services to all levels of personnel.
Develops documentation for complex software/hardware installation processes.
Develops, documents, and implements procedures for supported hardware.
Maintains accurate inventory management records.
Accurately documents work in the ticket tracking system.
Assist with the implementation of approved projects, providing project support and services.
May manage small projects or one or more phases of larger IT projects that are on as well as off campus, including our UI Community Connect sites.
Maintains project documentation for tracking all phases of a project.
May flex schedule during projects or supporting go lives.
Salary: $47,380 to commensurate – 4A
The University of Iowa offers a generous benefits package, including 24 days of paid vacation per year to start and paid sick leave. Complete information regarding the full benefits package may be viewed at https://hr.uiowa.edu/benefits.
Percent of Time: 100%
Location: On-site 200 Hawkins Drive, Iowa City, IA 52242
Staff Type: Professional & Scientific
Type of Position: Regular
Education Requirement
Bachelor’s degree in Computer Science, MIS, IT-related field, or equivalent combination of education and experience.
Experience Requirements
Experience, typically 1-3 years, supporting workstations running Windows 10 and MS Office 2016/365.
Experience leading IT related projects
Professional experience working with desktop hardware and software in a managed workstation environment.
Excellent oral and written communication skills to communicate effectively with technical and non-technical customers.
Experience working in an IT Service Center environment
Ability to move and install clinical systems device/computer/printer.
A valid driver’s license and must meet the University of Iowa Fleet Services Program rules and regulations.
Desired Qualifications
Experience with Microsoft OneNote
Experience with Electronic Health Records and interfaced systems.
Demonstrated ability to work independently
Comfortable working with various powered and non-powered hand tools.
Experience with wireless networking and security.
Experience working in Health Care or Health Industry Environment.
Experience with ITSM techniques, ITIL frameworks and/or LEAN principles.
Excellent organizational skills.
To be considered, applicants must upload a resume (under submission of relevant materials) that clearly addresses how they meet the listed required and desired qualifications of this position. A cover letter is desired as part of the application process. Job openings are posted for a minimum of 7 calendar days. This job may be removed from posting and filled at any time after the minimum posting period has ended.
Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification.
This position is not eligible for University sponsorship for employment authorization.
For any additional questions, please contact Jeff Smith at jeffery-w-smith@uiowa.edu.