IT Support Computing Analyst III (Updated)

Please note: This posting has been updated regarding the job title.

University Information Technology Services (UITS) is the University of Arizona’s central technology organization. UITS delivers enterprise and specialized technology services that support students, faculty, researchers, staff, and campus partners. Through innovation, strategic partnerships, and a commitment to accessibility and continuous improvement, UITS supports the evolving needs of a leading research university and the communities it serves.

The University of Arizona's Information Technology Services (UITS) invites you to apply to the role of IT Support Computing Analyst III.

The IT Support Computing Analyst III provides advanced technical support for endpoint computing systems used in research and research administration functions. This position supports desktop, laptop, and mobile technologies within a highly regulated research environment handling Controlled Unclassified Information (CUI), Export Controlled Information (ECI), and other sensitive institutional data.

In addition to working closely with researchers, faculty, IT professionals, and compliance stakeholders, the IT Support Computing Analyst III is responsible for deploying, securing, maintaining, and troubleshooting endpoint systems that support research activities. The incumbent will assist with implementing security controls, maintaining compliance requirements, supporting mobile device management solutions, and ensuring reliable technology services across Windows, macOS, and Linux platforms. The successful candidate will possess strong customer service skills, and experience working in higher education.

This is an in-person position based at the University of Arizona Tucson Campus and is not eligible for hybrid or remote work. Visa sponsorship is not available for this position.

This position requires that the incumbent be a U.S. citizen to comply with federal contractual requirements.

• Provide advanced desktop and endpoint support for faculty, researchers, staff, and students. Install, configure, troubleshoot, and maintain workstations, laptops, and peripheral devices; coordinate hardware and software deployments, upgrades, and lifecycle management activities across multiple operation systems.
• Assist with endpoint security initiatives, including vulnerability remediation, software patching, encryption, and compliance monitoring.
• Develop and maintain technical documentation, support procedures, and knowledge base articles.
• Provide technical consultation and support for research labs and specialized computing environments.
• Collaborate with information security, research compliance, and infrastructure teams to implement technical controls required for regulated research.

Knowledge, Skills and Abilities:

• Knowledge of Windows desktop operating systems and enterprise endpoint management practices.
• Knowledge of desktop hardware architecture, imaging, deployment, and lifecycle management.
• Knowledge of cybersecurity principles, endpoint security controls, and vulnerability management.
• Knowledge of Active Directory, EntraID, and enterprise authentication technologies.
• Knowledge of research computing environments and data security requirements.
• Knowledge of networking fundamentals including TCP/IP, DNS, DHCP, VPNs, and wireless networking.
• Knowledge of software licensing and application deployment methodologies.
• Strong troubleshooting and problem-solving skills.
• Excellent written and verbal communication skills.
• Strong customer service and interpersonal skills.

Physical Requirements:

• Lifting:  Employees are frequently required to lift/move/transport 25 pounds.

This job posting reflects the general nature and level of work expected of the selected candidate(s). It is not intended to be an exhaustive list of all duties and responsibilities. The institution reserves the right to amend or update this description as organizational priorities and institutional needs evolve.

• Bachelor's degree or equivalent advanced learning attained through professional level experience required.
• Minimum of 5 years of relevant work experience, or equivalent combination of education and work experience. 

• Experience working in a higher education or research university environment.
• Experience supporting research computing environments or federally funded research projects.
• Experience supporting systems that process Controlled Unclassified Information (CUI), Export Controlled Information (ECI), or other regulated data.
• Experience administering Microsoft Intune or other enterprise Mobile Device Management (MDM) platforms.
• Experience supporting Microsoft Windows 10 and Windows 11 in enterprise environments.
• Experience supporting Ubuntu Linux desktop systems.
• Experience supporting macOS devices in a managed enterprise environment.
• Experience with endpoint encryption, vulnerability management, and security compliance tools.
• Experience with PowerShell or other scripting languages for system administration and automation.
• Experience in NIST 800-171, CMMC, or other research security compliance frameworks.
• Relevant certifications such as Microsoft Certified: Endpoint Administrator Associate, CompTIA A+, Security+, Network+, or equivalent.