IT Support and Endpoint Administrator
The Coalition for the Homeless of Central Florida
On-site
Orlando, Florida, United States
POSITION: IT Support & Endpoint Administrator
REPORTS TO: Director of Technology
STATUS: Salary – Exempt – Full-Time
STATUS: Salary – Exempt – Full-Time
Overview: The IT Support & Endpoint Administrator is a dual-purpose role responsible for both delivering responsive, high-quality technical support to staff and independently managing the organization's endpoint infrastructure. This includes administration of tools and systems used to deploy, secure, and support devices such as desktops, laptops, and mobile devices.
The position requires strong technical skills, analytical thinking, and the ability to work independently. While end-user support is a critical component, the primary duty of this role is to own the endpoint deployment process, apply discretion in managing related systems, and contribute to strategic IT initiatives. The Administrator evaluates tools and workflows, proposes improvements, documents standards and procedures, and implements mechanisms to ensure compliance with organizational and security frameworks.
Key Responsibilities:
- Provide hands-on support for staff via the helpdesk system, including troubleshooting hardware, software, and account issues across computers, mobile devices, and peripherals.
- Install, configure, and maintain user devices in accordance with organizational standards; perform diagnostics, updates, and basic repairs as needed.
- Manage user onboarding/offboarding processes, device enrollment, and access permissions in line with security policies.
- Administer and optimize endpoint management platforms (e.g., RMM, MDM), making strategic decisions about groupings, profile structures, and configuration cascades to ensure efficient and secure operations.
- Design and maintain the organization’s device deployment workflows, including imaging or provisioning methods, software packaging, and configuration enforcement.
- Develop and manage scripts or automation (e.g., PowerShell) to streamline deployment, patching, and compliance tasks.
- Evaluate the effectiveness of current endpoint tools and recommend improvements, including proposing new solutions, planning implementations, and presenting options to IT leadership.
- Own and document all standards, procedures, and policies related to endpoint deployment and configuration; maintain change records and revision controls.
- Design and conduct audits of endpoint systems to verify compliance with internal policies, CIS/NIST frameworks, and regulatory requirements; implement corrective actions as needed.
- Advise the Director of Technology on risks, trends, and opportunities related to endpoint security, performance, and user experience.
- Perform additional duties related to technology operations as assigned by the Director of Technology.
Qualifications:
- Minimum 3 years of experience in IT support and endpoint administration in a mid-sized or larger organization using Microsoft-based infrastructure. Experience must include production environments serving multiple departments or business units.
- Technical certifications (e.g., CompTIA A+, Microsoft Certified: Endpoint Administrator) preferred.
- Completion of a technical training program or relevant degree desirable.
Required Skills:
- Demonstrated ability to evaluate and select tools, workflows, or solutions aligned with organizational and security standards.
- Proficiency with endpoint provisioning tools (e.g., Windows ADK, MDT, PXE, FOG, or comparable); experience configuring and administering Microsoft Intune and Autopilot workflows is preferred and expected within the first year.
- Working knowledge of PowerShell or similar scripting for automation, diagnostics, or policy enforcement.
- Proficiency in analyzing logs, dashboards, and endpoint activity to proactively resolve issues and improve system reliability.
- Solid understanding of networking, security best practices, and compliance frameworks.
- Current, working knowledge of relevant cybersecurity frameworks, including NIST (e.g., 800-53, CSF) and CIS Controls, especially as they apply to endpoint security and configuration.
- Experience developing and maintaining technical documentation, configuration standards, and IT policies.
- Demonstrated ability to design and manage compliance or auditing mechanisms related to endpoint operations.
- Excellent written and verbal communication skills; able to translate technical concepts to non-technical users.
- Frequent movement between buildings; ability to lift and carry up to 50 lbs.
- Occasional use of ladders and overhead lifting (up to 20 lbs.)
- Ability to push carts with equipment up to 100 lbs.
Disclaimer: This job description does not imply that these are the only duties to be performed by the employee in this position. The employee will be required to follow any other job-related instructions and perform other job-related duties requested by any person authorized to give instructions or assignments. This description excludes the marginal functions of the position that are incidental to essential job duties. All duties, responsibilities, and requirements are vital to the job. This document does not create an employment contract, implied or otherwise, other than an "at-will" employment relationship.