IT Support Analyst II – Helpdesk & Engineering Applications

IT Support Analyst II 

📍 Onsite – Birmingham, AL (3500 Colonnade Parkway - 35243)
🕗 M–F, 8AM–5PM | ✈️ Travel up to 30%

QISG is building out our Birmingham office—and we need an IT Support Analyst II who can handle both everyday IT helpdesk support and specialized engineering software. You’ll keep desktops, laptops, and networks running while making sure our engineers have the tools they need to design and deliver.

What You’ll Do

• Support IT hardware/software (Dell & Lenovo devices, desktops, mobile, VPN).

• Install, configure, and support engineering software (AutoCAD AEC Suite, Navisworks, Inventor, PLS-CADD, FAD Tools, ArcGIS) including license key management.

• Provide cloud support: Intune (end-user/device management) and Azure (storage, VMs, servers).

• Manage onboarding/offboarding, asset inventory, and lifecycle refreshes.

• Deliver exceptional customer service in person, by phone, or video.

What You Bring

• 3–7 years IT support in a corporate setting. 

• 2+ years supporting engineering software, required. 
  (We use AutoCAD AEC Suite, Navisworks, Inventor, PLS-CADD, FAD Tools, ArcGIS)

• Skills in Active Directory, Microsoft 365, SCCM/Intune, Azure, VPNs, and ticketing systems.

• Strong troubleshooting, documentation, and communication skills.

• Degree preferred; CompTIA A+ preferred, ITIL a plus.

Why Join Us

• Be the foundational IT presence in a fast-growing office (65 people now, scaling to 500).

• Hands-on mix of helpdesk and engineering software support.

• Exposure to enterprise IT, cloud infrastructure, and high-powered engineering tools.

• A chance to make an immediate impact and grow with the team.
  
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