IT Support Analyst
Lifestance HealthAt LifeStance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It’s a lofty goal; we know. But we make it happen with the best team in mental healthcare.
Thank you for taking the time to explore a career with us. As the fastest growing mental health practice group in the country, now is the perfect time to join our team!
LifeStance Health Values
Belonging: We cultivate a space where everyone can show up as their authentic self.
Empathy: We seek out diverse perspectives and listen to learn without judgment.
Courage: We are all accountable for doing the right thing - even when it's hard - because we know it's worth it.
One Team: We realize our full potential when we work together towards our shared purpose.
Position Summary
We are looking for a detail-oriented and customer-focused IT Support Analyst to join our IT team. The successful candidate will be responsible for providing technical support to end-users, resolving IT incidents and service requests, and ensuring the smooth operation of hardware, software, and network systems. This is a hands-on role ideal for someone with a strong problem-solving mindset and excellent communication skills.
Compensation: $25.00/hour, plus annual bonus potential
Key Responsibilities:
Provide first- and second-level technical support to users via phone, email, chat, and in-person
Troubleshoot hardware, software, and networking issues on Windows and/or macOS systems
Configure and install workstations, laptops, printers, mobile devices, and other IT equipment
Manage user accounts and permissions in Active Directory, Microsoft 365, and other systems
Document all incidents, requests, and solutions in the ticketing system (e.g., ServiceNow, Jira, Zendesk)
Assist with onboarding and offboarding tasks, including setup and decommissioning of user devices
Monitor system performance and escalate issues as needed to senior IT staff or vendors
Maintain inventory of IT assets and track hardware/software assignments
Support video conferencing tools (e.g., Zoom, Microsoft Teams, Google Meet) and AV equipment
Contribute to knowledge base articles and technical documentation
Qualifications:
High School Diploma or relative experience in similar role
1–3 years of experience in a technical support or help desk role
Solid understanding of desktop operating systems (Windows 10/11, macOS), Microsoft 365, and basic networking
Experience with Active Directory, Exchange, VPNs, and remote access tools (e.g., TeamViewer, RDP)
Excellent troubleshooting, analytical, and communication skills
Ability to prioritize and manage multiple tasks in a fast-paced environment
Strong customer service orientation and a proactive approach to solving problems
Preferred Skills:
IT certifications such as CompTIA A+, Network+, Microsoft MCP, or similar
Experience with ITIL processes and service desk metrics
Familiarity with endpoint management tools (e.g., Intune, SCCM, JAMF)
Knowledge of cloud platforms and SaaS applications
Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit, stand, bend, talk, and hear. The employee is frequently required to walk. The employee must be able to lift and/or move objects up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
LifeStance provides the compensation range and benefits that it in good faith believes it might pay and/or offer for this position. LifeStance reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, or federal law.
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LifeStance is an equal opportunity employer. We celebrate diversity and are fully committed to creating an inclusive work environment for all our employees. Learn more about Diversity, Equity and Inclusion at LifeStance.
Benefits
As a full-time employee of LifeStance Health, the following benefits are offered: medical, dental, vision, AD&D, short and long-term disability, and life insurance. Additional benefits include a 401k retirement savings with employer match, paid parental leave, paid time off, holiday pay and an Employee Assistance Program.