IT Support Analyst
S R International
3 days ago
Full-time
On-site
Harrisburg, Pennsylvania, United States
Job Title: IT Support Analyst
Client: Commonwealth of Pennsylvania – Department of Corrections (DOC)
Job Code: PA 804660
Position: IT Support Analyst (Tier 2) – Field Services
Location: 1920 Technology Parkway, Mechanicsburg, PA 17055
Duration: Long-term Contract
Job Code: PA 804660
Position: IT Support Analyst (Tier 2) – Field Services
Location: 1920 Technology Parkway, Mechanicsburg, PA 17055
Duration: Long-term Contract
Position Overview
The Pennsylvania Department of Corrections is seeking an experienced Tier 2 IT Support Analyst to provide second-level technical support for the Field Services Section and Correctional Industries (CI). This role is responsible for troubleshooting hardware, software, network, and connectivity issues, supporting infrastructure upgrades, participating in CI projects, and implementing specialized software solutions.
Key Responsibilities
- Troubleshoot, diagnose, and resolve hardware, software, printer, and network issues
- Provide Tier 2 technical support and incident resolution
- Install, configure, and maintain hardware, software, and network components
- Participate in network setups, LAN support, and infrastructure projects
- Support Windows 10 upgrades and workstation deployments
- Assist with CI projects, network swaps, and Opti-Text implementation initiatives
- Perform data restoration, file transfers, and system upgrades
- Install and maintain network cabling and connectivity infrastructure
- Conduct annual inventory of IT assets and maintain equipment records
- Provide end-user training and create technical documentation and training materials
- Evaluate and recommend hardware and software purchases
- Assist with procurement, testing, and implementation of new technologies
Required Qualifications
- Minimum 3 years of relevant IT Support experience
- Strong troubleshooting skills across hardware, software, and networking environments
- Experience with Microsoft Windows operating systems
- Experience supporting LAN environments and distributed systems
- Excellent customer service and communication skills
- Ability to work independently and collaboratively within technical teams
Preferred Qualifications
- Experience with Correctional Industries (CI) support environments
- Experience implementing Opti-Text production management and labeling software
- Experience supporting manufacturing or production environments
About SR International INC.
SR International has been a leading name among the IT consulting companies with offices in US and India. For past 16 years, our industry experience and domain knowledge have enabled us to provide innovative solutions to our customers.
Who We Are
Who We Are
We Are Leading IT Based Solution Providers
Today, the world of business information represents the realization of our collective efforts toward improving the future. Held only by the limits of our imagination, the business world is accelerating at an ever-increasing pace. Imagine a better way of doing business, of implementing the perfect software, of refining practice or business integration. All it takes are benchmark standards in service, support, and technical know-how, which have been our bread and butter.
Our Vision.
Our Vision.
Established in 2002, SR International Inc is one of the fastest growing and reputed provider of Information Technology Services and Solutions in the USA. Since our inception, we have been a trusted IT partner for our clients. We take pride in our highly skilled IT Resources and unique engagement model. We have been consistently delivering on our promises as a high-performance team. Our expertise in Cloud Computing, Mobility, Web Technologies, ERP and CRM are second to none. Our industry-leading flagship product iMathSmart is re-defining math learning experience for school students.
Career At SR International
At SR International, we treat our consultants like family. Our business and our reputation have been built and maintained by quality resources working onboard, so it’s important for us to maintain the quality resource pool.