IT Support Analyst

Why Crump?

We understand that our teammates are more alike than we are different and that we are One Crump. Supported by leading technology tools and a collaborative work model, we empower our people to serve clients and support each other. Strong brands are built through consistent delivery of a company’s value proposition – for both its employees and its customers.

At Crump, we believe in investing in the teammates who work for us, supporting the business goals of the myriad professionals who work with us so they can best meet their clients’ needs, and bettering the communities that house our teammates. These beliefs have allowed Crump to maintain our standing as an industry top performer, not only as measured by sales results but, more importantly, by consistent customer and employee satisfaction and retention.

Job Summary

Provides support to end-users for either PC, server or mainframe applications, and hardware. May interact with production services, software systems engineering, applications support, and/or applications development to restore service and/or identify and correct core problem. Simulates or recreates user problems to resolve operating difficulties.
Recommends systems modifications to reduce user problems. May interact with end-users in person to provide support and training. Escalates highly complex issues to more experienced teammates.

Job Description

ESSENTIAL DUTIES AND RESPONSIBILITIES

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

• Applies an understanding of key business processes and practical experience to solve a range of straightforward problems.
• Analyzes possible solutions using experience, judgment and precedents.
• Works under moderate supervision.

QUALIFICATIONS

Required Qualifications:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor's degree and two years of experience or an equivalent combination of education and work experience.
• Knowledge in information systems and ability to apply that knowledge in practice.
• Ability to manage competing priorities.
• Ability to solve problems in straightforward situations by analyzing possible solutions using experience, judgment and precedents.
• Experience participating in IT projects.
• Ability to communicate complex information in straightforward situations.

Preferred Qualifications:

• Bachelor's degree and three years of experience.
• Banking or financial services experience.

OTHER JOB REQUIREMENTS / WORKING CONDITIONS

• Sitting Frequently (25% - 50% of the time)
• Lifting Up to 25 lbs.
• Visual / Audio / Speaking
• Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone.
• Manual Dexterity / Keyboarding
• Able to work standard office equipment, including PC keyboard and mouse, copy/fax machines, and printers.
• Availability
• Able to work all hours scheduled, including overtime as directed by manager/supervisor and required by business need.
• Travel Up to 25%