IT Level 1 Help Desk Technician

Job Title: IT Level 1 Help Desk Technician

Department: IT Department

Reports To: Director of IT

FLSA: Non-Exempt

Starting Rate: $18/hr DOE

SUMMARY

The IT Level 1 Help Desk Technician is responsible for maintaining the infrastructure and server systems utilized at Life Unlimited Inc., answering technology related questions, and assisting in the resolution of trouble tickets submitted through the IT support ticketing system.

BASIC FUNCTIONS AND GENERAL RESPONSIBILITIES:

• Provide first-level technical support for hardware, software, and network issues via phone, email, or in-person.
• Diagnose and resolve technical issues promptly and effectively.
• Install, configure, and maintain computer hardware, software, and peripherals.
• Escalate complex issues to higher-level support or specialized teams when necessary.
• Collaborate with team members to improve processes and implement new technologies.
• Provide user training and assistance to enhance IT literacy among staff.
• Monitor and ensure the security and integrity of IT systems.
• Administer security access to various software systems.
• Stay current with industry trends and best practices.
• Perform duties as directed by supervisor.
• The ability to effectively and efficiently use computers or mobile devices to input, access, modify, or output information. This includes the ability to quickly access, store and retrieve data.

• All Other Duties as Assigned

Physical Expectations

This position requires extended periods of sitting with some periods of walking and standing. It may also require bending, kneeling, and/or stooping and climbing stairs. An individual in this position may need to drive a vehicle to resources in the community. There may be extended periods of using a computer. Ability to lift to 45 lbs.

Working Conditions

This position operates in an office and home setting. This role routinely uses standard office equipment such as computers, phones, photocopies, filing cabinets and fax machines.

QUALIFICATIONS

• Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field.
• Proven experience in a helpdesk or technical support role
• A positive attitude with a strong focus on customer service and teamwork
• Strong knowledge of Windows and Mac OS operating systems.
• Familiarity with network protocols and troubleshooting techniques.
• Excellent problem-solving and communication skills.
• Ability to work independently and as part of a team.
• Customer-oriented attitude with a focus on providing high-quality support.
• Must obtain a Class E driver�s license during new hire orientation� must carry minimum coverage applicable by law for auto insurance
• Must Receive Seasonal Flu Vaccination

Equal Opportunity Employer