IT Helpdesk Technician

IT Helpdesk Technician
Location: Onsite
Schedule: Monday through Friday, 8:00 AM - 5:00 PM
Salary: Starting at $62,000 annually

Steele Rubber Products is an industry leader in manufacturing high quality rubber parts and sealing solutions for the automotive, RV, and marine aftermarket audience. With a history of over 65 years, we take pride in our reputation for delivering top-notch products and extraordinary customer care.

We are seeking a knowledgeable and service-oriented IT Helpdesk Technician to join our Information Technology team at Steele Rubber Products. In this role, you will be responsible for providing day-to-day technical support across the organization, ensuring systems, hardware, and software operate efficiently while delivering excellent support to end users. You will manage helpdesk tickets, troubleshoot technical issues, and communicate solutions in a clear and timely manner, helping employees stay productive and connected.

This position plays a key role in maintaining system performance and reliability by identifying recurring issues, recommending improvements, and assisting with preventive maintenance. The ideal candidate will be comfortable working with a variety of technologies including PCs, laptops, printers, and networked systems, and will have experience supporting Windows environments, Microsoft Office applications, and helpdesk platforms. A strong ability to diagnose and resolve both onsite and remote technical issues, along with the ability to explain technical concepts to non-technical users, is essential for success in this role.

Qualified candidates will have a high school diploma or equivalent, along with an associate degree in Information Technology, Computer Science, or a related field preferred, and at least three years of experience in a PC/LAN support environment or a combination of education and experience. Experience with scripting or programming languages, system tools, or virtualization platforms is a plus.

We offer a comprehensive benefits package designed to support our employees and their families, including group health coverage with Health Savings Account and Flexible Spending Account options, a 401(k) plan with company matching, and a cafeteria plan that includes additional voluntary supplemental insurance options. Employees also enjoy paid time off including vacation, sick leave, and eight paid holidays throughout the year.

If you are a motivated individual who enjoys solving problems, supporting others, and working in a collaborative environment, we encourage you to apply and grow your career with us at Steele Rubber Products.

Any offer is contingent on passing a 7-year background check and pre-employment drug-screen.