IT HelpDesk Support (Senior Level IV)

IT Helpdesk Support (Senior Level IV)

Location: Alliance, Texas (Fort Worth area)
Full-Time | Exempt | IT Team

About ASI

At Autonomous Solutions Inc. (ASI), we're on a mission to make the world safer, more productive, and more efficient through autonomy. From mining to agriculture to construction, our robotics software empowers equipment to operate autonomously in the most demanding environments. With offices in Utah and Texas, ASI is a growing company fueled by innovation, humility, and purpose. We believe in building great products and great people.

Your Impact

As a Helpdesk Support Level IV, you'll be the senior technical support resource at our growing Alliance, TX office. You'll provide expert-level assistance to employees, resolve complex hardware and software issues, and serve as a critical point of contact for IT needs onsite. You'll support cross-functional collaboration, and play a vital role in keeping our systems and people running smoothly.

Your Responsibilities

• Respond to IT support requests via phone, email, and ticketing system.

• Troubleshoot and resolve complex computer, software, device, system, and network issues.

• Conduct remote and onsite diagnostics using advanced IT tools.

• Escalate unresolved issues to higher-level IT resources as needed.

• Track and document all support interactions in the helpdesk system.

• Provide timely updates and resolution status to end users.

• Mentor junior staff and contribute to IT knowledge-sharing and process improvement efforts.

What You Bring

• Bachelor's degree in Information Technology or related field (or equivalent experience).

• 6+ years of helpdesk or technical support experience in a business environment.

• Expert knowledge of computer systems, IT infrastructure, and end-user support.

• Strong diagnostic and problem-solving skills with attention to detail.

• Excellent communication skills-both written and verbal.

• Commitment to customer service and a collaborative team mindset.

• Ability to work independently at a satellite office with minimal supervision.

Why You'll Love Working at ASI

• Competitive salary and comprehensive benefits (employer pays 90% of medical, dental, vision, 401(k), PTO)

• Opportunity to work at the forefront of robotics and autonomy

• Team-oriented culture that values growth, humility, and innovation

• Supportive environment where your expertise will be recognized and appreciated