IT Helpdesk Analyst - Sarasota

Are you an IT Helpdesk Technician who enjoys helping people, fixing tech issues, and keeping systems running smoothly? In this role, you'll be the go-to support for end users, handling day-to-day IT tasks that support company technology goals. You'll work across security, networking, applications, and asset management, assist with onboarding and offboarding, troubleshoot issues, and take part in IT projects that make a real impact. We're looking for a friendly, knowledgeable professional to join our team and help deliver a great IT experience every day.

Turner Pest Control is proud to offer our employees a host of outstanding benefits!

What You'll Get... We want to help our employees build a great career and a great future. At Turner Pest Control, you'll have access to these great benefits!

Health and Well-being:

• Blue Cross Blue Shield medical PPO options
• Delta Dental and Vision
• Prescription drug program
• Flexible Spending Accounts (FSA) for medical and childcare expenses
• Health Savings Plans (HSA) available with qualified plans

Financial Security:

• Competitive hourly compensation
• 401(k) Savings Plan
• Life insurance and short-term disability 100% company paid (with options to buy up)
• Long-term disability, Accident, Critical Illness, and Hospital Indemnity insurance options

Work/Life Balance & Career Development:

• Enjoy stable, year-round employment with opportunities for growth
• Mentorship from experienced professionals
• Real-world exposure to international accounting standards
• Paid training
• Paid time off and eight paid holidays
• Opportunities for advancement

What You'll Do... As our IT Helpdesk Analyst, you will be a customer-focused IT professional experienced in Help Desk support and resolving end-user issues across Security, Networks, Applications, Asset Management, and Active Directory. Skilled at managing tickets via phone, email, and portal, prioritizing incidents to meet SLAs, and delivering timely solutions. Experienced in onboarding and offboarding, configuring IT equipment and software, and supporting training and site assessments. Committed to providing an excellent end-user experience through clear communication, problem-solving, and strong collaboration with teams and stakeholders.

Who You Are... We're looking for a friendly, skilled IT Helpdesk professional with experience in Active Directory, Security, Networks, Applications, and Asset Management to support end users and keep IT systems running smoothly. You'll also have..

• Customer-focused IT professional with experience providing day-to-day Help Desk support and issue resolution.
• Ability to support end-user tickets across all areas of the IT environment, including Security, Networks, Applications, Asset Management, and Active Directory, with courteous, timely, and effective service.
• Experience handling service requests via phone, web portal, and email while following established processes and tools.
• Strong ability to triage and prioritize incidents and service requests to meet defined SLAs.
• Willingness to participate in an on-call rotation for off-hours support during emergencies.
• Proven ability to build positive working relationships with teammates and clients.
• Commitment to delivering an excellent end-user experience through clear communication and effective problem resolution.
• Experience supporting onboarding and offboarding activities for new and departing employees.
• Ability to coordinate with managers, onboarding teams, vendors, and other stakeholders.
• Knowledge of preparing, configuring, deploying, and supporting IT equipment, software, and related services.
• Experience assisting with training and conducting site or user assessments as needed.
• Ability to travel 30% of the time.

Who We Are... Turner Pest Control has protected homes and businesses across Florida for over 50 years with expert, eco-friendly pest management solutions. As one of the fastest-growing pest control companies in the state and ranked among the top 100 in the U.S., we take pride in combining innovative services with our strong family values. Our certified specialists provide comprehensive pest, termite, lawn, mosquito, and wildlife management, ensuring year-round protection with no long-term contracts. With flexible scheduling, no-obligation quotes, and a satisfaction guarantee, Turner Pest Control delivers personalized concierge care you can trust to keep our customer's property pest-free year-round.

EOE/M/F/Vet/Disabled

Turner Pest Control is a Drug-Free Workplace