IT Helpdesk Analyst - Hybrid in Tempe, Arizona

A Top Place to Work!

We believe in small businesses and the people who grow them. At Credibly, we leverage cutting-edge data science, technology, partner relations, and customer support to provide business owners with accelerated access to right-sized capital solutions. From working capital loans and merchant cash advances to lines of credit, we offer a suite of financing products that can accommodate nearly any stage of business development or credit profile.
 

Founded in 2010 with offices in Michigan, New York, and Arizona, we have provided access to over $1 billion to more than 20,000 small businesses nationwide. On top of being nominated as one of Crain’s 50 fastest growing companies in New York and making several appearances on the Inc. 500 list, Credibly is annually recognized for having one of the "Best Blogs For Small Businesses" by several media outlets. 

The Opportunity

The IT Helpdesk Analyst at Credibly provides essential first-line technical support to internal users, ensuring smooth operation of IT systems and quick resolution of issues This role is crucial for maintaining employee productivity and satisfaction The ideal candidate is customer-focused, technically proficient in common hardware and software, and an excellent problem-solver.

What You Will Do:

•  Provide timely and effective technical support to end-users via phone, email, or in-person
•  Troubleshoot and resolve hardware, software, and network connectivity issues
•  Install, configure, and maintain desktop computers, peripherals, and software applications
•  Manage user accounts, permissions, and access rights for Active Directory, Google Workspace, and AWS IAM
•  Document support activities, solutions, and user guides
•  Escalate complex issues to senior IT staff or specialized teams
•  Assist with IT asset inventory and management
• Onboard new employees by preparing and deploying hardware (laptops, monitors, etc.) and configuring user accounts and permissions in various systems.
•  Use AI-powered tools to automate responses for tickets related to common issues that users can resolve themselves using the knowledge base.
•  Manage the help desk ticketing system, ensuring all tickets are logged, tracked, and updated in a timely manner.

Who You Are:

•  Associate's degree in Information Technology, Computer Science, or a related field, or equivalent experience
•  1-2+ years of experience in an IT helpdesk or technical support role
•  Strong knowledge of Windows and macOS operating systems
•  Familiarity with Microsoft Office Suite and common business applications
•  Excellent problem-solving and troubleshooting skills
•  Strong customer service orientation and communication abilities

What Makes You Special:

•  Relevant IT certifications (eg, CompTIA A+, Network+, Microsoft Certified Desktop Support Technician)
•  Experience with helpdesk ticketing systems
•  Familiarity with Active Directory and basic network administration

How You Will Benefit:

• Flexible working conditions,via hybrid remote/in-office work
• Generous PTO package
• 8 Paid Company Holidays
• Paid Parental Leave,Bereavement, and Jury Duty
• 401k with company match (and 100% vesting after 2 years)
• Medical insurance through BCBSM or BCN
• Dental and Vision provided by BCBS? 
• HSA and FSA available, including LPFSA and Dependent Care
• Company paid life insurance and short-term disability
• Additional optional insurances