IT Help Desk Technician I

IT Help Desk Technician I

M-F, 8am-5pm

In Office - Elgin, IL with occasional travel to Elmhurst, IL (use of company vehicle provided)

Job Responsibilities:

• Deliver prompt, professional IT support to internal users across various departments—both in-person and remotely
• Troubleshoot and resolve technical issues related to hardware, software, mobile devices, and Windows OS
• Configure and deploy new hire workstations, access credentials, and equipment to ensure seamless onboarding
• Monitor and maintain systems performance, escalating advanced issues as necessary to Director or external vendors
• Maintain accurate documentation of support cases, technical procedures, and IT asset inventory
• Collaborate with the IT Director and Senior IT Analysts on strategic initiatives, including server migrations, system upgrades, and process improvements
• Ensure compliance with IT policies, data security standards, and best practices across the organization
• Create or assist with user guides and training materials to help staff make the most of IT resources
• Maintain and organize documentation for hardware warranties, software licenses, and support contracts
• Work collaboratively across the organization, participating in company initiatives as requested

Job Requirements:

• Associate or Bachelor’s degree in Information Technology, Computer Science, or a related field preferred
• 1-3+ years of experience in an IT support or help desk role, ideally in a fast-paced, multi-site environment
• Proficiency with Microsoft Windows, Microsoft Office , and other business applications
• Experience with networking fundamentals, remote desktop tools, VPNs, and troubleshooting connectivity issues
• Strong organizational and time-management skills with the ability to prioritize and manage multiple requests effectively
• Excellent interpersonal skills with a strong customer service orientation and a team-first attitude
• Clear and professional communication skills, both written and verbal
• Familiarity with help desk ticketing systems is a plus
• Certifications such as CompTIA A+, Network+, or Microsoft certifications are a strong advantage
• Occasional travel to additional location in Elmhurst, IL - company vehicle can be provided for commute to Elmhurst

Other Qualifications:

• Physical requirements: ability to sit or stand for several hours at a time; move about the office with ease; ability to kneel, bend, squat, and balance; and lift or move up to 20-pounds
• Requires reliable sight, hearing, verbal communication and touch
• Must be committed to creating value in the IT department
• Integrity that aligns with Fox Valley Fire & Safety’s company values

Required Education

• High School Diploma or Equivalent

Compensation: This role is non-exempt, offering an annual salary of $40,000 paid in biweekly installments.

Fox Valley Fire & Safety Co. offers full benefits with health benefit coverage available upon the first day of employment. Additional benefits include STD/LTD, employer-paid life insurance policy, AD&D, critical illness insurance coverage and more. Retirement benefits include a 401k with company match + FVF&S Co. is 100% employee owned - employees are eligible for ESOP plan after one year of employment. 

FVF&S Co. is an Equal Opportunity Employer.

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