IT Help Desk Technician

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Key Responsibilities:<\/b>
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• Provide remote and onsite end -user technical support (approx. 70% remote / 30% onsite).
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• Perform systems monitoring, reporting, and issue resolution.
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• Troubleshoot desktop, network, and cloud application issues quickly and effectively.
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• Support and manage Windows desktops and common business applications.
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• Assist with cloud services administration (Office 365, Google Workspace, Dropbox, etc.).
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• Configure and maintain networking systems including routing and firewalls.
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• Provide occasional support for VoIP, macOS, and Linux environments.
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• Maintain strong documentation of issues, resolutions, and system updates.
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  Qualifications:<\/b>
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  • 2+ years of IT helpdesk or technical support experience.
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  • Strong troubleshooting and diagnostic skills.
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  • Comprehensive knowledge of Windows desktop systems.
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  • DataClear Certification (or equivalent) required.
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  • Moderate knowledge of cloud platforms and networking/firewall administration.
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  • Excellent communication skills, patience, and customer service orientation.
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  • Must be based in the Portland/Vancouver area and able to travel to client sites as needed.
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    Compensation & Benefits:<\/b>
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    • Salary range: $85,000 – $125,000/year<\/b> (based on experience).
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    • Quarterly profit -sharing bonus.
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    • Full employer -paid health insurance.
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    • 401(k) retirement plan.
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    • Paid time off (PTO).
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    • Relaxed and supportive work environment.
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