IT Help Desk Analyst - FT (9am-5:30pm)

Description:


Responsibilities:

1. Provides 1st Level hardware/software remote support for physician practices to analyze customer concerns and correct or escalate issues accordingly while striving for 100% customer satisfaction.
2. Configures and tests IT and related devices used within the organization.
3. Works closely with Analyst, Desktop and Network support staff to ensure end-user problems are resolved in a timely manner.  
4. Provides technical support during normal business hours.    
5. Other duties as assigned.

Qualifications:

• One to two years of experience in an operator capacity in a multi-platform computing environment preferred.
• One to two years of end user computer hardware and software support preferred. 

Requirements:
  Degrees:
    High School/Ged