IT Help Desk Analyst

WE'RE DOUBLING DOWN ON YOUR FUTURE

• Competitive salary at $29.49/hr. with discretionary performance bonuses 2x a year!
• Complimentary meals and covered team member parking.
• Company-paid gaming licenses (Class A & Class B)
• Variety of additional voluntary benefits and retirement plans.

WHAT YOU’LL DO

• Exemplify MCR’s values and set a great example by always demonstrating excellent guest service and professionalism.
• Provide 1st level support to the business users, by analyzing and resolving IT problems via phone and email.
• Support/troubleshooting of moderately difficult hardware, software, network, mobile device, remote user, and phone related issues within a large enterprise environment.
• 1st level identification and escalation of Major Incidents using the approved IT process.
• Maintains passwords, data integrity, system security for the desktop environment, and confidentiality of all IT issues/systems/problems/tickets.
• Document all work performed through a ticket tracking system and effectively track and route incidents to the appropriate teams within IT Conducts site surveys and implements moves; adds/changes modifications to existing equipment through work-request system.
• Assist in creating knowledgebase articles, checklists, FAQs, and End User training.
• Stay current with system information, changes, and updates.
• Follow all standard Helpdesk policies and procedures.
• Create, maintain, and facilitates a positive and safe work environment; promote positive team member relations and reports issues to appropriate personnel.
• Perform other job-related duties as assigned.

WHAT YOU’LL BRING

• Two (2) years of computer support experience with knowledge of Microsoft Desktop OS, IP Networking, computer hardware and PBX telephone systems.
• Associate Degree in Computer Science or equivalent is a plus!
• CompTIA A+ Certification, MS 365 Fundamentals, ITIL V4 or other entry level IT certification preferred.