IS Help Desk Technician

GRISWOLD INDUSTRIES  Job Description  IS Help Desk Technician   JOB DIMENSIONS:   Job Summary: Under general supervision, supports, maintains and troubleshoots a LAN/WAN operation with at least two hundred personal computers (PCs) in a mixed product environment, including Microsoft, Cisco, Linux, and Apple; and, perform other duties as assigned. Duties will be performed from assigned desk, as well as on the shop floor.      Reports to: Network Administrator Examples of Duties and Responsibilities: Processes work orders related to computer problems, domain account/ access, mapping to shared drives/printers and various computer peripherals, including, but not limited to, troubleshooting and correcting problems remotely; Performs scheduled hardware and/or software installations; Configures and installs new or replacement computers, network printers, and other computer peripherals as assigned; Maintains and administers PC infrastructure on a daily basis, as needed; Collaborates with staff to resolve application, phone, printer, or computer problems in real time; Creates and troubleshoots customer accounts, supports end users’ devices including PCs, printers, and smart phones; Assists staff with desktop application installation, maintenance, and troubleshooting, including Remote Access, VPN, and other secure access clients; Installs and deploys new desktop PCs and notebooks, including data migration; and Documents workload and all troubleshooting activities within the work order system in real time. Regular punctuality, attendance, and absence reporting in conformance with company policies is essential to the successful performance of this position; and Fully comply with company rules, policies, procedures, and safety guidelines to ensure safe and effective operations.   QUALIFICATION GUIDELINES: Any combination equivalent to, but not limited to, the following:         Experience/Training/Education: Bachelor of Science degree in computer science or related field, or equivalent experience; and Minimum of 2-3 years’ experience in information technology (IT) with emphasis in providing excellent customer service.   Knowledge/Skills/Abilities: Strong knowledge of Microsoft products including Windows, Active Directory, Office, SharePoint, SQL Server, and Exchange; Must be a self-starter; Ability to work independently; Demonstrate proven track record of providing excellent customer service (including communicating to staff the status of projects and targeted completion dates) to individuals using IT services in small to mid-size companies; Possess excellent oral and written communication skills; and Strong ability to organize and multi-task while assuring that the customer’s needs are met.     Physical Requirements:   Ability to occasionally lift up to 50 lbs.; Most work tasks are performed indoors where temperature is moderate and controlled by office environment systems; Ability to work (sit and/or stand) at a desk for the majority of the work day; walking and/or standing may be required for the remainder of the work day.  Length of time performing these physical requirements may vary from day to day and task to task; Requires grasping, writing, sitting, standing, walking, repetitive motions, pulling, pushing, listening and hearing ability, and visual acuity; Ability to operate office equipment such as computers, printers, filing cabinets, photocopiers and other office equipment as applicable. Ability to perform essential functions of the job, as defined; and Reasonable accommodations provided upon request.;   Special Requirements:  None.