IM-IT Support Specialist

The House of Commons Administration delivers outstanding services to Members of Parliament and their employees in support of parliamentary democracy. Our success is made possible by our talented and dedicated workforce. We leverage diversity in all its forms and recognize that everyone has valuable contributions to make and the potential for individual growth. If you dream of joining an organization that is small enough for you to be noticed, but big enough to provide you with a meaningful career, then we want to hear from you!

The House of Commons Procedural Services is currently looking to staff the IM-IT Support Specialist position.

This recruitment and selection process is restricted to the House of Commons Administration employees.

The IM-IT Support Specialist is responsible for providing advisory and support services in the delivery and maintenance of procedural and parliamentary information services, projects and business applications, including coordinating and providing incident and problem management, troubleshooting issues, systems and data integrity, testing, release and data table configuration management, security administration, training and account management.

Additionally, the incumbent advises and works with staff and managers in Procedural Services, as well as partners in other service areas and organizations, to develop appropriate business strategies for a variety of information management (IM) and information technology (IT) services and activities, performs analysis and proposes solutions for upgrades, increased functionality and efficiency and for the design or reporting tools and reports that meets client’s needs.

Top Reasons to Join the Parliamentary Information Team

Due to its rotational nature, this is a dynamic position that offers a multitude of opportunities for personal and professional development. You'll have the chance to perform a wide range of tasks and harness the power of technology. Striving to become an autonomous specialist is not only personally rewarding, but also essential to the advancement and triumph of the team and the organization as a whole.

• Training and development opportunities.
• Work-life balance /35-hour workweek
• 4 weeks’ vacation (minimum)

Education :

• Completed post-secondary education from a recognized institution in a relevant field applicable to the position OR an acceptable combination of education, training and relevant experience.

Experiences:

• Experience coordinating client support and development activities;
• Experience dealing with internal and external partners (such as Digital Services and Real Property);
• Experience planning and coordinating testing, simulation, approval and training of new functionalities;
• Experience in providing training;
• Experience collecting, documenting, clarifying and explaining user requirements;
• Experience with regular documentation and reporting of team tasks and project deliverables.

Asset:

• Experience in coordinating work within a team.

We are committed to creating an inclusive workplace by providing a barrier-free recruitment and selection process. If you have an accommodation request, require material in an accessible format, or need additional support with the application process, please contact Recruitment and Selection Services at [email protected].

Each bilingual position is assigned a linguistic profile that identifies the level of second language proficiency for reading comprehension, written expression and oral interaction required. The profile for this position is BBC. Consideration may be given to candidates with other linguistic profiles. 

We invite you to save a copy of the notice of job opportunity. Once the closing date has passed, these documents will no longer be available.

Qualified candidates may be considered for future vacancies for this role or for other similar and/or related roles on an indeterminate and/or fixed term basis.

Learn more about us! Visit Ourcommons.ca.

To learn about our hiring process, visit Eligibility and Selection.