HSU Workstudy Technology Services: Help Desk Technician

POSITION:  HSU Workstudy Technology Services: Help Desk Technician

DEPARTMENT:  Technology Services

SUPERVISOR TITLE:  Director of Technology Support Services

FLSA STATUS:  Non-Exempt

EXEMPTION:  N/A

LOCATION:  Abilene

TARGET HIRE DATE:  8/24/2026

CONTACT INFORMATION: Troy Cartwright at tcartwright@hsutx.edu

SUMMARY/SCOPE: Technology Services is seeking to hire a help desk technician.

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

Provide excellent customer service to campus users via phone, email and chat.

Log all help desk requests into a ticketing system for the purpose of tracking and route problems and requests and document resolutions

Checking and responding to voicemail

Troubleshoot, diagnose and resolve technical hardware and software issues
Installing or updating software on user’s computers

Assisting customers with Apple and Windows operating systems

Collaborate with other HSU staff to resolve customer inquiries and ensure quality support

Pursue self-education/development to enhance skills and abilities

Other duties that will be assigned as needed  

ADDITIONAL INFORMATION:

Excellent verbal and written communication skills

Enthusiastic and patient person who can handle a variety of different situations and users

Prior customer service experience is highly desirable, but not required

Basic computer knowledge is desired

Punctual and reliable in attendance

Able to maintain confidentiality with protected personal information

Able to maintain a positive attitude and customer empathy

Ability to research questions using available information resources

NON-DISCRIMINATION STATEMENT:

HSU complies with all applicable anti-discrimination laws including those prohibiting discrimination on the basis of age, sex, pregnancy, race, color, national origin, disability, genetic information and military service. HSU is a private university affiliated with the Baptist General Convention of Texas and may lawfully consider an applicant’s religion as a selection criterion. HSU is committed to hiring faculty and staff who share an active Christian faith and fully support HSU’s mission. 

In accordance with the Americans with Disabilities Act (ADA), HSU provides reasonable accommodation to qualified individuals with disabilities who are employees or applicants for employment, except when the accommodation would impose an undue hardship. Requests for reasonable accommodation should be directed to Human Resources.

BACKGROUND SCREEN:

HSU does not discriminate on the basis of race, color, age, sex, disability, genetic information, national or ethnic origin in employment opportunities, in keeping with applicable state and federal law. HSU is committed to maintaining a safe and secure campus environment and protecting the university’s financial and physical assets. Therefore, Hardin-Simmons University conducts background checks. Depending on the position, applicants may also be required to consent to a credit check as part of the background check process. As a non-profit institution of higher education committed to Christian faith and values, the University exercises its rights under state and federal law to use religion as a factor in making employment decisions.