Helpdesk Technician I
Stefanini Group
Full-time
On-site
Southfield, Michigan, United States
Details:
This is a two month, temporary position with the possibility of extension beyond the two months.
Individuals will be required to be on-site for the duration of the two months, and open availability from 7am-9pm is required.
Job Responsibilities:
- Provide technical end-user support via telephone.
- Provide restorative or maintenance actions to resolve end-user problems.
- Respond to end-user problems based on standard procedures.
- Must correctly track incidents and calls.
- Working in a higher education call center environment.
- Document technical questions and issues in ITSM tool and escalate to higher tier support teams as required.
- Ensure excellent customer service and confirm customers are satisfied with the provided solution.
Details:
Job Requirements:
- Excellent in oral and written English communication.
- Excellent customer service skills.
- Must consistently meet or exceed required performance criteria.
- Able and willing to take several calls a day when necessary.
- Prior Password reset and MFA experience is a plus.
- Prior BPO experience in Technical Support is a plus.
- Familiarity with ticketing system, a strong advantage.
- Familiarity and good working knowledge in PC hardware and software troubleshooting is a plus.
- Prior Software Application support (e.g. Outlook, etc.) experience is a plus.
- Must be willing to work in different shifts.
- Fresh graduates are encouraged to apply.
#LI-BH1
#LI-ONSITE