Helpdesk Technician

The City of Gaithersburg Department of Information Technology Services seeks a part-time Helpdesk Technician to assist in administering the City's helpdesk and desktop support functions and to perform a wide range of standard entry-level information technology functions.

The successful candidate will work with entry-level through executive-level customers and staff, so you will need to be diplomatic and composed, use good judgment, and be able to quickly adapt to changing circumstances. You must also be able to quickly develop a working knowledge of departmental functions, services, and operations. The ideal candidate will have a positive attitude, be highly customer-focused, an effective communicator, resourceful, flexible, patient, quick-thinking, eager to learn and take on a variety of responsibilities, able to juggle multiple tasks, and able to work effectively independently and as part of the team.

Consistent yet flexible schedule, generally at least two days during normal business hours (Monday through Friday, 8 a.m. to 5 p.m.), totaling no more than 25 hours per week. Starting hourly rate will be within the anticipated hiring range ($20 to $25 per hour) and will be offered at a level consistent with the experience and qualifications of the candidate. Direct deposit of paychecks is a condition of employment for all City of Gaithersburg employees.

Key job responsibilities are highlighted above; please click here to view the complete classification description for the part-time Helpdesk Technician position.

Interested applicants must submit the following to be considered:

Review of applications will begin immediately, so prompt application is highly encouraged.  The position will remain open until filled; recruitment will close without notice when a sufficient number of qualified applications are identified or all hiring decisions have been made.

The successful candidate will be subject to a background check and drug/alcohol screening. The City has established an alcohol-free, drug-free and smoke-free workplace which applies to any person employed by, conducting business with, or applying for a position with the City.  Each employee, as a condition of their employment, may be required to participate in pre-employment and reasonable suspicion testing.  Employees classified as safety sensitive are also subject to immediate post-accident and random testing.

For more information about the position, contact IT Central Support Services Manager Jim Conway at Jim.Conway@gaithersburgmd.gov or 240.805.1058.  Questions regarding the online application process may be directed to the Department of Human Resources at hr@gaithersburgmd.gov or 301.258.6327.