Helpdesk Technician

EMPLOYMENT OPPORTUNITY

POSITION:  Help Desk Technician

EMPLOYMENT TYPE:  Full time Permanent

VACANCY STATUS:  New Position

SALARY RANGE:  $73,896-$89,797

LOCATION:  Maamwesying Head Office - Serpent River First Nation OR Satelitte office Sault Ste. Marie, ON

CLOSING DATE:  Friday, July 24, 2026, at 12 noon

Who you are? You are highly motivated in sharing your interest in the Health Field enabling you to work in a team environment. Acknowledging the Seven Grandfather Teachings in your work to build relationships.  In addition, you have the ability to draw on your own knowledge and life skills to support and maintain efficient operational functions, with a positive outlook.

Who we are? We are a leader in First Nation Health. Our foundation is Indigenous Health in Indigenous Hands. We provide accessible, quality, culturally safe and holistic health care that supports and enhances the wellness of individuals, families, and communities. We work with our 11 First Nation community partners and the IFC in the provision of primary health care, traditional healing, mental wellness and addictions, home and community support services, and health promotion services.

The opportunity: Under the direction of the IT Manager, the Helpdesk Technician is responsible for providing frontline Help Desk support, technical assistance, and advisory services to staff across the organization. The position serves as the primary point of contact for IT service requests and ticket management, ensuring timely resolution of technology-related issues and maintaining a high standard of customer service.

The position works collaboratively with internal departments, external vendors, and service providers to support the delivery and continuous improvement of technology services. As the primary Help Desk contact, the role manages IT support requests and provides technical assistance for hardware, software, telecommunications, and information systems across all organizational and partner sites, including the seven (7) First Nations and Indigenous Friendship Centre partner sites and the four (4) First Nation sites within the Wawa/Chapleau area.

What you need to bring with you:

• Post‑secondary diploma or degree in Computer Science, Information Technology, or a related field.
• Industry certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are considered assets.
• 3-5 years of progressive experience supporting and maintaining information technology infrastructure, telecommunications systems, network environments, and information management systems.
• Experience providing front-line technical support and managing help desk tickets, including incident tracking, issue resolution, escalation, and follow-up with end users.
• Experience setting up, maintaining, and troubleshooting hardware, including laptops, desktops, mobile devices, and video‑conferencing equipment.
• Strong proficiency with Microsoft 365, and other productivity or business applications.
• Experience working with information management systems, including data collection, reporting, and statistical analysis.
• Experience with inventory management systems is an asset.
• Knowledge of electronic medical records (EMR) or other specialized software is preferred.
• Understanding of current IT infrastructure trends, broadband technologies, and related IT services.
• A clear criminal reference check is a condition of employment.
• Must have possess a valid driver’s license and have access to a reliable vehicle.
• Demonstrated sensitivity to and knowledge of First Nation cultural values and traditions.
• Ability to speak Ojibway language is an asset.
• Ability to work flexible hours including unplanned overtime.
• Ability to travel frequently
• Regular attendance at work is required.

Why work with us?

• Competitive Salary based on experience
• Paid Extended Health Benefits
• Healthcare of Ontario Pension Plan (HOOPP)
• Competitive vacation package with an additional 7 Indigenous statutory holidays
• Life-long learning is a priority, offering 10 Professional Development Days and $1200/Annual Budget
• Technology Amenities provided (i.e., laptop, cell phone)
• All travel expenses covered
• High staff satisfaction rated work environment, priority on provider and client experience
• Access to Cultural and Traditional teachings of the Ojibwe People
• 15 days of Personal Leave

What to expect?

Given the traditional practices of Indigenous people, from time-to-time exposure to smoke from the burning of sacred medicines such as tobacco, sweet grass, sage or cedar may occur.

Accessibility accommodations will be available upon request.

An offer of employment will be conditional upon an acceptable vulnerable sector police records check.

Hiring of Indigenous People will be given preference, as allowed under Section 14 of the Ontario Human Rights Code – Special Programs.

No artificial intelligence is used in screening, assessing, or selecting applicants for this position.

Qualified individuals are invited to submit to the link in BambooHR, a cover letter along with current resume, certificates, diplomas, and three work related references.

Thank you in advance to all who apply, however only those selected for an interview will be contacted.