Helpdesk Support Technician

The primary role of the IT Technician is to be responsible for the overall support of all IT functions of the company. Some examples of this work include domain administration, security, access requests, desktop support, printer issues, along with projects, documentation, deeper troubleshooting and problem resolution. This position is primarily responsible for assistance/support including an answering software questions, and testing/replacing basic hardware. accountable for ensuring continuity of computer system services for computer users by providing the technical expertise, assistance, and project coordination necessary to install computer software products, modify/repair hardware and resolve technical problems. The right candidate will also have a strong writing background to keep SOP documentation up to date. This position requires that you work from our office in Sandy, Utah.

Essential Job Functions:

• Answering Help Desk and Office IT tasks.
• Research and identify solutions to software and hardware issues.
• Diagnose and troubleshoot technical issues, including account setup and networking troubleshooting.
• Building and setting up employee assets for laptops, phones and desktop.
• Track computer system issues through to resolution, within agreed time limits.
• Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue.
• Updating internal hardware inventory.
• Assisting the company with miscellaneous duties in the office.
• Learning tools for managing our internal systems.
• Document technical knowledge in the form of notes and manuals.

Qualifications:

• High School Diploma or GED - Preference will be given to candidates who are actively working on or recently completed a computer science or related degree.
• Certification in related topic is a plus.
• Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role.
• Good understanding of computer systems, mobile devices and other tech products.
• Hands-on experience with Windows/Mac OS environments.
• Familiarity with remote desktop applications and help desk software.
• Strong skills in oral communication and critical thinking.
• Ability to handle multiple projects/assignments concurrently and be very results-oriented.
• Highly motivated and works well both independently and in a team environment.
• Ability to work independently and work in different environments.
• Ability to work with internal partners and other stakeholders, coordinating special projects or initiatives.
• Cellphone or personal device to receive MFA (multi-factor authentication) texts or calls.
• Have an internet connection that’s adequate for their job, a minimum of 10Mbps down.