Help Desk Technician Tier 1

Job Description:

The Help Desk Technician is responsible for deploying and supporting information systems technologies and infrastructure. In addition to handling daily support requests, this role includes maintaining and troubleshooting specific technologies related to hardware, software, and networking. The technician will use strong communication, analytical, and problem-solving abilities to identify, address, and resolve issues, while also providing recommendations to help optimize the value of IT system investments.

Essential Job Functions:

• Respond to incoming help requests from end users via the help desk system, phone, email, and chat in a professional and courteous manner.
• Provide support for the installation, configuration, testing, maintenance, monitoring, and troubleshooting of end-user workstations, including hardware, software, networked peripherals, and cabling.
• Assist in analyzing and developing new processes and related documentation; ensure existing documentation remains current and accurate.
• Manage user access and hardware setup, configuration, or removal on an ongoing basis.
• Participate in annual projects assigned by management, such as hardware/software upgrades, system migrations, efficiency improvements, security initiatives, and business-aligned technology objectives.
• Develop user support materials, including help sheets and FAQ documents, to aid end-user self-service.
• Conduct on-site and remote diagnostics and troubleshooting for workstation issues, and implement appropriate corrective solutions.
• Maintain an up-to-date inventory of all workstations and technical equipment, including their current status.

Skills & Competencies Required:

• 2+ years experience as  Help Desk Technician
• Associates Degree preferred, or combination of work experience and college 
• Minimum of COMPTIA A+, Network +, or general IT certification(s) preferred

Additional Information:

In accordance with Washington D.C. pay transparency law, the salary range for this position is $60,000 – $75,000 annually. Healthcare benefits are available and will be discussed prior to the first interview.

Full benefit package including medical, dental, life, vision, company paid short/long term disability, 401(k), tuition assistance and more.

Job Posting Disclaimer

Fortegra will never request financial or sensitive information such as your bank account information, social security number, or other non-publicly available information for any purpose during the application and interview process. All official communications from our Talent Acquisition team will come from our email domain address “@fortegra.com”. If you receive a suspicious message, unsolicited job offer or would like to verify the legitimacy of any communication about a position, please contact our Human Resources department at HumanResources@fortegra.com. 

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