Help Desk Technician, Part-Time

This is a short-term role with the possibility of becoming permanent. 

Weekly Hours: 20-24

Term Date: May 2025 - December 2025

About this Role

As our Help Desk Technician, you’ll be the first line of support, ensuring our team can work smoothly and confidently with the technology they rely on every day. You’ll manage and triage help desk support tickets, collaborating with the TechOps team to identify recurring issues, streamline solutions, and escalate priority concerns. From resolving routine tech requests to troubleshooting complex hardware and software challenges, your expertise will keep our systems running efficiently.

More than just solving technical issues, you’ll play a key role in equipping our team to focus on their work—helping people experience the Bible as a unified story that leads to Jesus.

What You’ll Be Doing

• Deliver Technical Support: Provide timely front-line technical support for hardware, software, and network issues via phone, email, and in-person.
• Troubleshoot & Resolve Issues: Quickly diagnose and resolve technical problems, including software installations, system updates, and connectivity issues.
• Document & Track Requests: Maintain detailed records of support requests, troubleshooting steps, and resolutions using our ticketing system.
• Collaborate with IT Team: Work with other IT professionals to escalate complex issues and implement new technologies as needed.
• Manage Devices: Support the set-up, configuration, and deployment of technical equipment.

What We’re Looking For

• 1–2 years of experience in a help desk or IT support role, with a strong foundation in Windows, macOS, and basic networking concepts.
• Demonstrated problem-solving skills and the ability to troubleshoot technical issues efficiently.
• Excellent verbal and written communication skills for interacting with users and documenting resolutions.
• Proven track record of delivering high-quality customer service in a fast-paced environment.
• Preferred certifications: A+, Network+, or other relevant IT certifications.
• Experience working collaboratively in a team environment, with the ability to escalate issues when necessary.
• Flexibility to prioritize tasks and adapt to changing technical environments.

Nice to have

Experience with any of the following:

• UEM/MDM systems: Jamf, Intune, etc.
• Experience with Help Desk systems: Jira/JSM, Zendesk, etc.

About BibleProject

Portland, Oregon, Founded in 2014

BibleProject is a nonprofit, crowdfunded organization that produces 100% free Bible videos, podcasts, blogs, classes, and educational Bible resources. Our mission is to help people experience the Bible as a unified story that leads to Jesus.

We have grown significantly in the area of multimedia technology. What began with two animated videos now encompasses multiple platforms and products—including over 160 videos. Our website and app serve as connection hubs to our ever-growing library of resources. Classroom, our online learning platform, offers accessible, graduate-level Bible classes. 

These, and all of our supporting products, continue to be completely free to audiences around the world, thanks to the ongoing generosity of our patrons.
 

Location: Portland, Oregon.

Term Dates Beginning: May 1, 2025 - December 31, 2025

Reporting to: Nick Wonnell, Lead Systems Administrator

Compensation & Benefits:

• The hourly rate for this position is $23.
  • Competitive hourly rate that scales with experience directly related to this role. Top tier in non-profit market but will not match for-profit companies
• Sick time 

BibleProject is an equal opportunity employer