Help Desk Technician (L1–L2)

Help Desk Technician (L1–L2)

CKC Data Solutions – Springfield, MO (On-Site)

Overview

CKC Data Solutions is a growing IT services provider and low-voltage contractor delivering managed IT and infrastructure solutions to businesses across the region. We are looking for a Help Desk Technician (L1–L2) to join our team.

This role is fully on-site and ideal for someone early to mid-career who wants hands-on exposure to both managed IT services and real-world infrastructure environments.

Schedule & Work Environment

• Monday–Friday, 8:00 AM – 5:00 PM
• Rotating on-call responsibilities
• Daily in-office presence required
• Occasional travel to client sites (company vehicles provided)

Responsibilities

• Provide L1–L2 helpdesk support for client environments
• Troubleshoot and resolve:
  • Workstation and user issues
  • Microsoft 365 administration tasks
  • Network connectivity (VPNs, firewalls, switching)
• Manage endpoints using RMM tools (patching, monitoring, AV)
• Work within ConnectWise (Manage/Automate) for ticketing and remote support
• Assist with server and network issue escalation
• Support environments utilizing Ubiquiti networking equipment
• Maintain documentation and update tickets with accurate resolution details
• Occasionally perform onsite service calls when remote resolution is not possible

Required Qualifications

• Basic understanding of:
  • Windows operating systems
  • Networking fundamentals (IP, DNS, DHCP, VPN concepts)
  • Strong troubleshooting and problem-solving skills
  • Excellent customer service and communication abilities
  • Valid driver's license (required for client site visits)

Preferred Qualifications

• Experience with ConnectWise (Manage and/or Automate)
• Familiarity with:
  • Microsoft 365 administration
  • Endpoint management / RMM tools
  • Ubiquiti networking equipment
• CompTIA certifications (A+, Network+, or similar)

Compensation & Benefits

• Competitive pay (based on experience)
• Health, dental, and vision insurance
• Simple IRA retirement plan
• Company vehicles provided for service calls
• Opportunity for growth within a hybrid MSP + low-voltage environment

Why CKC Data Solutions? This role offers a unique opportunity to work across both managed IT services and physical infrastructure, giving you broader experience than a traditional helpdesk position. You'll gain exposure to real-world networking environments, client-facing problem solving, and scalable IT systems.